Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Alight Solutions

      Engaged employer

      Alight Solutions reviews

      Webchat Customer Care Representative II - CCRII Alight Solutions Employee Review

      5.0
      19 Mar 2018
      Ccrii
      Recommend
      CEO approval
      Business outlook

      Pros

      Good Benefits options and pay, Excellent work environment and Positive ambient, lots of experience and expertise to acquire on the Customer Service etiquette.

      Cons

      So far it has been an excellent experience. It is a great company to work in. Maybe a con, but it aint so bad, is the fact that there is no further growth to Sr.CCR Role once you get to the CCRII Role on webchat. It would be way awesome to have a Sr. CCR role Implemented.

      Explore other reviews about Alight Solutions

      5.0
      2 Dec 2025
      Administrative support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexibility Work life Balance Very customer centric

      Cons

      Some deadlines can be hectic

      avatar
      Alight Solutions Response
      6mo
      Thank you for highlighting the flexibility, work-life balance, and customer focus you experienced. We appreciate your long-term commitment and are proud to offer an environment that supports both our colleagues and clients.
      3.0
      24 Jun 2026
      Senior customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      consistent schedule, easy to understand promotion map, support from other reps

      Cons

      Abusive callers, pay range, inconsistent holidays

      See reviews by: Helpful|Rating|Date|All
      Related searches: Alight Solutions jobs | Alight Solutions salaries | Alight Solutions benefits | Alight Solutions interviews | Alight Solutions conversations
      Alight Solutions reviewsAlight Solutions CCRII reviewsAlight Solutions review