An Experience You'll Never Forget - Customer Service Representative Alight Solutions Employee Review

1.0
11 Jan 2018
Recommend
CEO approval
Business outlook

Pros

Air conditioning, bathrooms, chairs, pay check, experience of a lifetime, real motivation to get any job you may have been reluctant to go after before working here.

Cons

As a CSR you are recorded at all times and can ensure that everything can and will be used against you. They will make sure you are constantly reminded of every mistake you've made due to their lack of training and communication with a recording of you. If you do contribute of course you'll be congratulated with a kudo.. but kudos don't pay the bills. You will be dragged down by everyone else's lack of motivation forced to pick up the slack and can guarantee you're going no where. But no worries, if your feeling a little stressed out you can take you're scheduled lunch period to eat your worries away and embrace the WALL-E lifestyle you've become. Just remember to bring a little extra change because you will be charged for that plastic spork.

Explore other reviews about Alight Solutions

5.0
2 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Flexibility Work life Balance Very customer centric

Cons

Some deadlines can be hectic

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Alight Solutions Response
6mo
Thank you for highlighting the flexibility, work-life balance, and customer focus you experienced. We appreciate your long-term commitment and are proud to offer an environment that supports both our colleagues and clients.
3.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible work environment, ability to work autonomously or in a team, variety of tasks, time flexibility, training policies

Cons

Excessive workload, actual team makeup did not support training policies, support roles were not valued by other businesses, lack of leadership support, unreasonable expectations for support roles

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