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      Alight Solutions

      Engaged employer

      Alight Solutions reviews

      Pay below average - Customer Service Representative (CSR) Alight Solutions Employee Review

      2.0
      18 Sept 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      WFH, nice coworkers, wfh, worth mentioning twice

      Cons

      Constant calls, no training, micromanaging, they ask you to ask chat for help and then no one answers your questions

      avatar
      Alight Solutions Response
      8mo
      Thanks for your review! We’re glad you enjoyed working remotely and appreciated your team. Your feedback is valued.

      Explore other reviews about Alight Solutions

      5.0
      2 Dec 2025
      Administrative support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexibility Work life Balance Very customer centric

      Cons

      Some deadlines can be hectic

      avatar
      Alight Solutions Response
      6mo
      Thank you for highlighting the flexibility, work-life balance, and customer focus you experienced. We appreciate your long-term commitment and are proud to offer an environment that supports both our colleagues and clients.
      3.0
      24 Jun 2026
      Senior customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      consistent schedule, easy to understand promotion map, support from other reps

      Cons

      Abusive callers, pay range, inconsistent holidays

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