Fight Benefits are nice. Pay is really bad! - Customer Service Representative Alaska Airlines Employee Review

1.0
6 Apr 2024
Recommend
CEO approval
Business outlook

Pros

The benefits are nice, free flights and the health benefits are really good.

Cons

The pay is very bad, and the culture is not much better, although diversity is a big theme at the company, and they walk the walk. They also don't seem to value their employees, and we watch as they single out employees and treat them with an over management style that appears to be an attempt to make you want to quit. We have seen it time and time again. I believe in unions, but I don't think the one representing the Alaska employees is effective at ALL! Back to the pay. You have to work 60-plus hours a week just to make enough to pay your rent in Seattle and the extra hours you get by picking up shifts from co-works. It is not overtime pay, it is straight-time, nothing more. SeaTac recently increased the minimum wage, but Alaska lobbied and won to keep their pay below the new minimum wage. Would I recommend a job at Alaska? No, McDonald's pays more than Alaska, and I can only guess that it is a lot less stressful.

Explore other reviews about Alaska Airlines

2.0
7 Jul 2026
Recommend
CEO approval
Business outlook

Pros

The travel benefits are excellent, and the job offers opportunities to meet people from all over the world. My coworkers were supportive, teamwork was strong, and no two days were ever the same. The role helped me build confidence, improve customer service skills, and learn how to stay calm under pressure.

Cons

The schedule can be unpredictable, with long duty days, early mornings, late nights, weekends, and holidays away from family. The job can also be physically demanding, and dealing with difficult passengers can be stressful.

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