Alaska Airlines Reviews | Glassdoor.ie

Alaska Airlines Reviews

Updated 24 Feb 2020

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3.7
69%
Recommend to a Friend
79%
Approve of CEO
Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
305 Ratings
Pros
Cons
  • "Low pay, outdated culture, poor leadership(in 35 reviews)

  • "Work/life balance is not great in many of the managerial positions(in 18 reviews)

More Pros and Cons
  1. "Big ambitions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Compliance Analyst in SeaTac, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alaska Airlines full-time for more than 3 years

    Pros

    - Flight privileges - Great brand reputation and experience that employees and customers love - 15% employee stock purchase plan (with look-back) - Great employees to work with, that share the same core values - HSA contributions for high deductible health plans - 4 weeks of accrued paid time off (PTO) per year (starting 02/2020) - Up to 6% 401K match (3% automatic) - Opportunity to really own your work (not just a cog in a wheel)

    Cons

    - No sick time (for management employees) - Reactive in approach, instead of proactive and nuanced - Struggling to find its place/order amongst the big(ger) airlines - 401K does not vest until 2 years - Weak employee community/engagement for back office (come in, work, leave, repeat) - Layoff, reduction in force, and organizational restructuring in less than 2 years

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    Alaska Airlines2020-02-24
  2. "GREAT place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Oakland, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time for more than a year

    Pros

    Flexible schedule working at airport. was able to trade my shifts all the times. Great benefits. met a great group of friends.

    Cons

    seniority is king. Other than that no cons. everything is pretty fair.

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    Alaska Airlines2020-02-21
  3. "Alaska Air customer service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Portland, OR

    I worked at Alaska Airlines full-time for more than a year

    Pros

    Good place to work. People are nice.

    Cons

    co workers can sometime be dramatic

    Alaska Airlines2020-02-13
  4. "Lots of "restructuring" (AKA layoffs) in the last few years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time for more than 5 years

    Pros

    Travel benefits, maternity leave (paid 12 weeks)

    Cons

    They dont really care about the employee

    Alaska Airlines2020-02-23
  5. Helpful (4)

    "Doesn’t feel like work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Flight Attendant in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time for more than 3 years

    Pros

    Excellent work-life balance; flexible schedule-flexibility gets better over time with seniority; paid to fly around taking care of people and getting them where they want to go safely; benefits are outstanding

    Cons

    Lonely nights in hotels; first few years on reserve/standby can be challenging, although totally worth it; working all major holidays the first few years most likely

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    Alaska Airlines2020-01-26

    Alaska Airlines Response

    January 29, 2020

    Thank you so much for sharing your insights. Being a flight attendant sounds fun to a lot of people but it does have its challenges. And it looks like you made it work! It's that kind of positive attitude that is creating an airline people love. So glad to have you on the team. --David

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  6. "Great company with lots of perks!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Flight Attendant in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alaska Airlines full-time for less than a year

    Pros

    Great people, excellent benefits, active in the community, profit sharing, opportunities for growth, fun place to work, amazing travel!

    Cons

    The hiring process to be a flight attendant is long, competitive and grueling!

    Alaska Airlines2020-02-05
  7. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    Current Employee - Flight Attendant in Portland, OR
    Recommends

    I have been working at Alaska Airlines full-time for more than 5 years

    Pros

    Smaller family like work environment compared to the big airlines Decent pay Good maternity leave

    Cons

    Merged too fast Don’t spend enough time perfecting things before implementing

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    Alaska Airlines2020-02-03
  8. "Best Airline!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cargo Call Center Lead 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alaska Airlines full-time for more than a year

    Pros

    Flying benefits Health Dental Vision 401K Corporate is very involved with employees

    Cons

    Customers are always irate Not enough pay for work

    Alaska Airlines2020-01-31
  9. "Great Culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time for more than 3 years

    Pros

    Flexible schedule, great culture

    Cons

    You have to deal with irate passengers

    Alaska Airlines2020-01-25

    Alaska Airlines Response

    January 29, 2020

    Thank you for your feedback and for taking care of our customers, even when they may not be in the best of moods. It's what you do to care for our customers in each moment that makes a difference. Keep it up! --David

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  10. Helpful (1)

    "Lack of internal promotions from actual hardwork"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Lead in Portland, OR
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Alaska Airlines full-time for more than 5 years

    Pros

    This is strictly a job you get because of the benefits package. Aka- flight benefits.

    Cons

    Typical corporate management prioritizing the needs of their shareholders and not taking into account the effects they have on their customer-facing division. The customer service agent role is hard. Not recommended for typical customer service reps. This is the championship of Customer Service. Not only do customers treat you poorly on occasions you also have management breathing down your neck with pre-historic guidelines. The process and procedures are one thing. However, the management style I endured over 5 years was as if no real leadership existed. They love to implement goals for being on-time, but there is literally no personable experience between the people and the goal. If you want to be promoted do not rely on solely being a hard and ethical worker. Your resume will be overlooked for the person who knew someone, who knows someone. Don't waste your time. You have a higher chance of being promoted externally than internally- proven facts from many exhausted Alaska Airlines employees who stopped fighting for an internal position and quit.

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    Alaska Airlines2020-01-24

    Alaska Airlines Response

    January 29, 2020

    Thank you for your feedback. We strive to create an airline people love working for, so it is disappointing to hear about your experiences. If you'd like to share more in detail, please send an email to careers@alaskaair.com with the subject "Glassdoor Review." Thank you. --David

    Continue reading

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