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      Agoda

      Engaged employer

      Agoda reviews

      Okay - Customer Service Specialist Agoda Employee Review

      3.0
      13 Nov 2025
      Customer service specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Good salary and benefits. Yearly bonus based on KPI rating

      Cons

      - Reporting line always changed - Higher up mgt didnt consider agent's concern

      Explore other reviews about Agoda

      5.0
      13 Feb 2026
      Administrative assistant
      Recommend
      CEO approval
      Business outlook

      Pros

      Good experience with interesting work culture.

      Cons

      Pay was not competitive, benefits were not great.

      4.0
      11 Dec 2025
      Talent acquisition partner
      Recommend
      CEO approval
      Business outlook

      Pros

      Global company with diverse cohort, will give you opportunities to learn, strength in data usage, Bangkok location, good overall business trajectory

      Cons

      Low pay for tech industry, work-life balance is poor, can feel stuck if your manager does not support your growth, dependency on PPT presentations

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