Pros
I worked here for almost 5 years and it was a truly wonderful, stable place to work. If you are looking to get your foot in the door for data entry, marketing, client management, or artist relations, this is definitely a great place to start. Extremely zen environment with a ton of nice independent work (not to mention, completely remote!)
Management is incredibly kind and accommodating, and the Research department is the best! Everybody has a good and chill attitude, it's a small team. If something needs to be changed, taught, or corrected, it is done so with communication and kindness, not punishment. Research has the most exemplary leadership I ever saw in any department. The stable repetition and routine of each day made for a pretty stress-free environment. On phones, I'd occasionally get to chat with some pretty neat artists and it was always nice to help those clients. I also had the opportunity to rate art/photography portfolios, so that was cool!
General feeling of satisfaction from leading a few data entry projects was also really nice. Work-life balance was absolutely perfect.
Cons
Ah, the pay! My mortal enemy lol if it weren't for this, I would have never left. I miss y'all!!!!!!
For the Research department, it's definitely unfortunately not a position you'll be able to move out on (even with the occasional raises that happened over the years) but if you stick with it and take an active interest in the different projects there, you'll be able to move on to something that will allow you to start your life.