10 Jul 2017
Anonymous employee
Aftermath Response
8yThank you for taking the time to write this review. Opinions of all of our employees, current and former, are important in helping us grow and improve the company. I am sorry to hear that your experience with us did not meet your expectations.
We have a strong commitment to helping families in need, and that means being available whenever and wherever they need us. We understand that this commitment means that sometimes our employees are called out to provide emergency response outside of normal business hours. This unpredictability also means that there will be on and off peak work schedules – some weeks may require longer hours, while other weeks require fewer hours. This is why we offer overtime and holiday pay to compensate for the variability. We recognize that our business is unique and tests our employees both physically and emotionally given the types of situations that we respond to; it is also one that requires a different type of lifestyle.
Our first priority is to help families and businesses in their time of need, regardless of their financial situation. We guide families through the claims process if they are using homeowners insurance, and offer a variety of flexible payment options if they require financial assistance. We promise to work with families on payment options and we have, and will continue to, uphold that promise.
Aftermath prides itself in providing excellent service, and this certainly does not include misconduct of any kind. We hold our employees to the highest standards of integrity and honesty. We take allegations of theft or misconduct very seriously, and will conduct a full and confidential investigation. Please share the details of any alleged employee misconduct with us by writing to hr@aftermath.com; your submission will be confidential.
We appreciate your feedback.