They are not properly training new employees due to COVID. Training is very brief, and very far from hands on. Management states it will take 6 months to fully understand the process, they also encourage you to ask questions, but after a few months they get agitated if you ask too many questions. They need to be more patient with employees, especially starting out during COVID. It is a very isolated job, most are working from home, but even in office you do not see or talk to anyone all day. Sitting for eight-nine hours a day is not for everyone.