1.0
4 Sept 2016
Former employee, more than 1 year
Intake, MT
Recommend
CEO approval
Business outlook
Pros
You enjoy working with your peers. You love the mission. You enjoy helping but intake is losing focus of helping customers. It has become a race to answer each call and hurry up so you can answer the next. Oh you need to call a client back that client got to wait till you clear the Que regardless if you told the client you will call right back or not. We got other calls hold that client needs to wait,but wonder why we can't keep customers.
Cons
Management in intake sucks. She gossips to much to have boss status. you shouldn't be afraid to speak about a situation and worry about your peers knowing. Its some great leads that are over looked.