Pros
Felt I needed to add this review in as I'm certain the one a few weeks ago wasn't actually from anyone in the CS team. Team has become closer and the culture much better than in the past. Product is interesting and good place to technically develop/learn about realtime applications (if you're inclined that way). Remote first working is great Feel more listened to by leadership and business. Direction for CS is clear with good metrics and real impact.
Cons
No company is perfect, there could be better efficiency in internal processes and some things take longer than they should. Is annoying if a customer reduces spend because they genuinely don't need parts of the service - providing more value at higher support tiers might help. I don't think Ably needs to invest in AI, but it should put effort to marketing itself as a good solution for companies with realtime AI needs.
