Toxic - IHX (In Home Expert) AT&T Employee Review

1.0
13 Sept 2025
Recommend
CEO approval
Business outlook

Pros

They offer a salary and commission

Cons

Because your salary they treat you like they own you. A routinely up the sales quota, making it harder and harder to reach goal. Then on top of that, they utilize people which most industries would be great, but the union has never had to deal with salaried employees or doesn’t care and agreed to a contract that completely takes advantage of that treating us like hourly employees. Tracking your hours is one thing, but they take it to a whole new level of micromanagement. There is no give and take they expect you to work 10 to 12 hours every single day. Their new commission structure is completely burned every employee by making it 10 times harder to even just make ends meet because without the commission the salary is not worth the job. The benefits seem nice until you realize how much they cost even on the top insurance plan for one person I’m paying almost $300 a check for my benefits. I’m gonna go to my doctor and I get told I have $120 upfront they give you a company car and act like it’s a great gift But it’s not when you can only use it for work during work hours. Everything you do is tracked you are never to allow anyone in the vehicle with you even if you have a sick child you will have to drive home and switch to your personal car to go back and pick them up. They treat you like a number constantly under the threat of being fired or laid off making it feel as if you have no job Security.

Explore other reviews about AT&T

5.0
11 Nov 2025
Recommend
CEO approval
Business outlook

Pros

love it all Great pay Great products and services Well known name Leader in industry

Cons

Always changing Recent salary cut

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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