(Must Read) Beware of RTO policy - Principal AT&T Employee Review

3.0
22 Apr 2025
Recommend
CEO approval
Business outlook

Pros

-Smart people -Great benefits and perks -401K match and health insurance -Ability to jump in and make an impact

Cons

By far is the draconian RTO mandate. Strict 5 days a week and 8hrs a day tracked by your computer being connected to the network. Leaving your desk to get lunch, go the restroom, collab with partners in person will count against your time in office and you will need to stay for that amount of time extra at the end of the day. I saw people sprinting to use the restroom, eating lunch at their desk and walking in from the parking garage with their laptops open just to get their minutes counted. On top of that, you will spend 10-15 minutes trying to find parking because the building is overcrowded. They have these obnoxious pillars that block half of the parking spaces. Don't forget this time counts against you. Building is generally overcrowded so you won't sit near your team every day. People are camped out in breakout rooms, on the floor, in the cafeteria literally everywhere and it's quite loud for most of the day.

Explore other reviews about AT&T

5.0
11 Nov 2025
Recommend
CEO approval
Business outlook

Pros

love it all Great pay Great products and services Well known name Leader in industry

Cons

Always changing Recent salary cut

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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