Has become a horrible place to work as of 2015....... - Anonymous employee AT&T Employee Review

2.0
16 Feb 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The only positive thing about working at AT&T is the pay. Even the benefits have been dramatically scaled back over the past ten years, specifically annual bonus percentage, tuition reimbursement. Promotions are a joke unless you "know someone". Even if you work your tail off 10-12 hours per day, a promotion isn't guaranteed.

Cons

The only perks to working at AT&T are the employee discounts. People are promoted to "Director" levels and higher who have no business managing people. Layoffs occur in the fourth quarter every single year, so you have that cloud hanging over you every Q4. If you're in Business Marketing, you'll be forced to relocate to Dallas. If you refuse relocation, you have 60 days to find a new job inside the company or you're out the door. Promotional opportunities are almost nil. This company is about to lay off thousands of people. The "management team" in Dallas clearly doesn't give a damn about the employees anymore - it's that simple. Find a better place to work - where you'll be treated better. Employees here are treated poorly in the past few years, usually in the name of some form of cost cutting. Also, over the past 2 years, 90% of all jobs are either in Atlanta or Dallas. If you don't live in, or are willing to move to, one of those cities, your career at AT&T is likely toast. Senior management seems to have no clue that employee morale across the company is lousy.

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Pros

Company vehicle, flexibility, leads provided

Cons

Work life balance was disproportionate to salary

5.0
23 Sept 2014
Recommend
CEO approval
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Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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