Don't do it!!! - B2B Sales Development Program AT&T Employee Review

1.0
15 Oct 2019
Recommend
CEO approval
Business outlook

Pros

Good pay, good benefits. They hire college grads, so everyone is the same age and the people are fun. No more pros other than that.

Cons

Recruiters do not tell you what the actual job description is. They say it'll be a great training program, but they end up only teaching you about the product and not how to actually sell the product, which makes it hard to be successful... but they don't care. -You are basically in a call center and they have a terrible CRM, so you end up harassing small businesses, some are called by AT&T employees 3 times a week and are angry when you call. -If you aren't doing well, managers will threaten to fire you so that you end up quitting and they won't have to carry your quota, instead of actually helping you. -terrible leadership, some managers will say they are there just to move up and could care less about helping you, most won't even answer your questions. -they teach you unethical practices just to hit quota. -embarrassing customer service to clients -no choice over your placement and upper management will keep you in the dark until the week of placement and if the city you want is not there, you either quit or go to a city you don't want to go to. -completely disorganized, hired over 300 people in one summer and at one point didn't even have enough room for everyone and some people had to work in the lobby. -When people don't hit quota, they raise it instead of figure out why no one is hitting quota -take advantage of college grads and tell them lies and do unethical things knowing they won't say anything about it. -no one likes their job, extremely toxic work environment.

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5.0
11 Nov 2025
Recommend
CEO approval
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Pros

love it all Great pay Great products and services Well known name Leader in industry

Cons

Always changing Recent salary cut

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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