If your desperate for a job. Take it, if they offer. - Technician AT&T Employee Review

1.0
8 Aug 2013
Recommend
CEO approval
Business outlook

Pros

Having a job, when unemployed. They love hiring the hard core welfare group people that they get tax credits for. SO, you get to work with some colorful and unmotivated people that just got off some government program. Interesting to watch them punch a manager or two when they get publicly stripped of their uniforms, badge and keys and carried out of the gate in front of the crew. Most get fired for complaining about the HR violations or just not kissing up to the managers. The biggest PRO is just doing this because you are desperate for work and don't want to work at McDonalds.

Cons

Hostile managers, impossible metrics. constant inspections and write ups. Everyone is on a constant PIP or Formal discipline action. It is a constant beat down and use of ridicule and embarrassment for keeping the troops in line. Like being hazed everyday, every quarter and every year. Hours can be 14 a day, 7 days a week up to 14 days straight. Managers will cheat you on your hours by re-doing your time sheet in order to keep the efficiency metrics up. Typical to work 12 hours and get paid for 9 or 10. The managers get called on it, but only the employee gets terminated for other cause if they make a stink. The manager gets transferred. You never know what time you'll get off from work at the needs of the company. your days off are cancelled with12 hour notice. Kiss your family or social life good bye. Anyone gets hurt, it's the injured person fault 100% of the time and your fired for reporting a splinter or not reporting it will get you fired. a No Win situation. You cannot request time off for doctors, dentist or family events. again you get one day off every 12 hour a day, 14 day stretch. They like to rotate people and bring in fresh bodies every 6-12 months. Burn out rate of off the chart. I have made it 3 years and if I had time to go on an interview I'd be gone.

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5.0
18 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great pay for the hours worked

Cons

Work life balance lacking some

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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