Worst company to work for. - Sales Representative AT&T Employee Review

1.0
29 Nov 2008
Recommend
CEO approval
Business outlook

Pros

Access to the latest cellular technology.

Cons

Where do I start? Management is horrible. If you're a man applying here, then the work will be next to nothing. However, if you are a woman you will be expected to clean the employees bathroom (which consists of urine everywhere due to the fact that some managers decided to come in to work drunk), vacuum the store, and pick up after the managers (which is quite a lot because they leave trash everywhere in the back room). This is to be done on a higher priority level than sales itself (which is to be left for the male sales representative to do) EVEN when you are a fellow sales representative. Good luck getting a paycheck. Personally, I had to fight for my check (the manager did not want to give them out). Then, after spending the payday bothering the manager for the check, the check wasn't even the right amount! It was always far less than what I was supposed to be receiving. Also, don’t even count on getting a commission check. Somehow, 90% of your clients will return and cancel their cell phone plans every time. It’s kind of amazing actually because that the 90% that cancelled from you are still in service, but now under the manager’s commission sheet. Just to add to this, they will expect you to do things under the table for guests. One of which is to take in used phones and tell the customer that they will be recycled. Afterwards, it is your job to sell the phone for cash to whoever else comes in. The sale is not reported and no taxes are ever paid to the IRS. But this is positively enforced and something "everyone does". Time schedules get interesting as well. They will promise you on thing, then give you something completely different. Originally, I was hired to work 30-40 hours per week in the summer and then bring it down to 20 hours on weekends during my college semester. I ended up working 50 hours weekly in the summer. When it came time to bring my hours down to 20 for college (which they had several reminders before hand), they forgot all about our agreement. It was left as "Either continue to work the schedule we give you (50 hours) or leave." Well, I guess you can figure it out from here.

Explore other reviews about AT&T

5.0
18 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great pay and benefits. Lots of Opportunity for growth

Cons

None at this Current time

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

319
avatar
AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
See reviews by: Helpful|Rating|Date|All