- Small business unit, where every employee contributes to the success of the company, and plays an important role(s)
- Large overall organization that provides opportunity and stability
- Goals and Initiatives are clear from the top down
- Transparency of metrics, reporting structures, and performance reviews
Cons
- Salaries are subpar
- Too much focus on EBITA, rather than growth and development of products and employees
Work from home 2 days per week after a year on the job. A challenge for even the most experienced support rep.
Cons
Archaic software - openly acknowledged that customers use it because 'they don't know their options'. Your level of technical ability/experience must be high, as must be your tolerance for micromanagement.