Pros
High Visibility & Influence: You work directly with senior leadership (C-suite, board members, and directors), giving you strong exposure across the organization and opportunities to influence IT and business decisions. Strategic Insight: You gain insight into business strategy, financial discussions, and executive priorities, helping you understand how technology aligns with corporate goals. Career Advancement: This role often acts as a stepping stone to IT Manager, IT Operations Lead, or Technical Support Manager positions because of the combination of technical expertise and executive communication experience.
Cons
You’ll frequently handle urgent, high-visibility incidents where downtime directly affects C-suite operations. Mistakes are magnified since you support senior leadership and board-level meetings. Managing multiple devices, remote sessions, video conference setups, and last-minute changes simultaneously can be mentally taxing. Prioritization becomes difficult when multiple executives demand help at once.