Pay is well, job requires lots of learning and Time off is not the best - Virtual Service Technician ADT Employee Review

3.0
6 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Pay is well, lots of overtime, and help is available when needed to complete cases

Cons

PTO only 10 hours a month, no vacation, no sick days. If one day is missed, you have 6 months from that missed day for it to drop. Only 50 hours missed for a written warning.

Explore other reviews about ADT

5.0
24 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance People Trust

Cons

Mid pay Highly agile company can create lots of necessary changes

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

See reviews by: Helpful|Rating|Date|All