Not a customer's oriented company...Sales Reps are independent contractors with many obligations. - Sales Representative ADT Employee Review

1.0
26 Aug 2013
Recommend
CEO approval
Business outlook

Pros

Brand is well known everywhere you go and you don't need to sell the company. Plenty of TV ads, and training is excellent.

Cons

Change agreements every 3 months; pricing is never the same; always hiring people; many hours in training rooms; not enough technicians and customers have to wait 20 days for installations. Many charge backs, Many hours, at the end your work like 60-70 hours a week for commissions only. Vacations after a year are not paid. Sales Reps. called ADT the black hole. More time you spend there, more time you loose in your life.

Explore other reviews about ADT

5.0
5 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great time management, great schedule. Opportunity to make LIFE CHANGING compensation! Great pay structure!

Cons

N/A nothing to speak on.

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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