I just have experience of my interview and the hiring process, no nothing of what it is going to be like to work there. - Account Service Representative II ADT Employee Review

5.0
21 Sept 2012
Recommend
CEO approval
Business outlook

Pros

I start October 8, 2012 Monday at 8am. I like the monthly bonus of $400 monthly for great performance at your job. The shifts I will be working-10:00am-7:30pm and the fact I have every Sunday off and only work every Saturday from 10:30am-2:30pm

Cons

I have not starting working there yet, but once I am there for 2 months or 1 month I will let you know the downside later.

Explore other reviews about ADT

5.0
6 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great pay and love my managers

Cons

Nothing the work is easy and great

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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