Disappointing - Residential Resale Representative ADT Employee Review

2.0
30 Dec 2011
Recommend
CEO approval
Business outlook

Pros

The boss is very nice and respectful of employees, but is too busy to train the new employees except for very little. He is always there for us when we call though. If you are new, you have to ask questions and learn the HUGE wealth of knowledge that you have to learn about all the security systems ON YOUR OWN completely! That is the worst part. Then on top of that you do not make enough to even pay your bills because of all the gas spent going to the appointments all over "tim-buck-too" to someones house that might be a creep all by yourself. Also, the little money we were making on sales just got cut virtually in half. :( The last and final thing is that when you go to an appointment you could drive as far as 2 1/2 hours away and then the customer does not want a security system, so then you wasted you time, all of your gas, and you got ZERO dollars out of the whole thing. All of this is ONLY COMMISSION! There is hardly no way for anyone to live on commission alone.....even if they are making the 50 calls a day to try and get an appointment set to sell a security system. There are great people that I work with including my boss who is nice and understanding and help the best he can....but they give him too much work for him to be able to help very much. But unfortunately just working with nice people won't pay my bills. :(

Cons

I stated everything in the above paragraph, thanks!

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5.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing Culture Great Benefits Package Multiple work locations including Work From Home

Cons

Call Center environment isn't for everyone Attendance policy is strict Work shifts may not be your first preference

4.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good company to work for, huge customer base and big brand that sells itself. They pay well when you get deals signed. You get a lot of freedom when you perform well

Cons

Pay is full commission. It’s a lot of self hunting and prospecting, Not a big deal but that’s a deal breaker for some. A lot of the job you learn as you go, you’ll start to get familiar with the equipment and the sales process. When you don’t perform you will be micromanaged. Company does not like to “fire” so they will ride you to help you get on. Track if you’re not making quota.

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