Literally have to take 4 anxiety pills to get through the day - Virtual Technical Support Associate ADT Employee Review

1.0
4 Jan 2026
Recommend
CEO approval
Business outlook

Pros

It is a remote job.

Cons

The worst job I had repeated hemorrhagic cysts due to constantly being yelled by customers and only having 2 mins to close out job open a new job review it before being in trouble, they tell customers they will send a tech onsite but they don’t want techs to go out anymore so we get penalized, so when we call for their appointment they are mad that it’s a virtual either they don’t want to do it or most don’t even know how to open a text and we have to teach them how to program something when they don’t even know how to put speaker on their phone they expect us to finish trouble shooting with in 20 mins, I literally had organs rupture inside me few months ago due to stress of this job I almost died, I have high blood pressure by age of 26 and anxiety that got so bad I take 4 pills a day to try to get through the day im 28 now, We only get 30 mins a month to use the restroom. Was hired 3 years ago new hires start off at 20 while im still making 18

Explore other reviews about ADT

5.0
24 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance People Trust

Cons

Mid pay Highly agile company can create lots of necessary changes

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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