Direct Energy Reviews

3.4

44% would recommend to a friend

(725 total reviews)

Badar Khan

57% approve of CEO

35% positive business outlook

Direct Energy has an employee rating of 3.4 out of 5 stars, based on 725 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Direct Energy employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, mining, utilities industry (3.7 stars).

Reviews by job title

725 reviews
1.0
12 Jan 2014

Politics, not Production

Recommend
CEO approval
Business outlook

Pros

Parking Garage is paid for. Building is well maintained. Paychecks don't bounce. Wireless in building works fine. People are generally friendly. Benefits are normal. They send you home if they think there is a chance for local flooding.

Cons

Politics is rampant. Making people feel good about themselves is valued more than getting something done. Responsibility is chopped into tiny pieces and spread out over too many people, so you can't get anything done without involving 10 other people. Nothing can happen without 5 completely unconnected 'stakeholders' getting to argue or veto your idea. No accountability for business outcomes, only checking off goals. If you are at any sort of management level, you will spend 1/3 to 3/4 of your day in meetings. The answer to any problem will be to call another meeting. You'll do that alot because the person with the answer will never be in the meeting you are in, even if there are 15 people in that meeting. The company grades on a curve - no matter what, only a certain small percentage of people can ever be 'outstanding', which destroys the incentive to build a high-performance team. The culture and management has created an environment where the only rational response is to be a snake in the grass, paying lip service to the stated values while throwing people who might threaten your empire under the bus. If you are results-oriented, you're going to be in trouble. People confuse meeting about something with getting something done. Harmony is required at all costs, even if it means delaying projects because someone somewhere doesn't quite understand all the parts of your plan that aren't even relevant to them. If incompetent people don't like how you interact with them, you will suffer, regardless of your personal accomplishments. Negotiate your salary up front, because if you just skate along you'll get 2% and if you produce stellar results, it could be 4%, but your supervisor will have to stiff someone else to give that to you. The company has grown through acquisitions and thus has an inflated sense of it's own ability and reputation in the market. They didn't get big by being good - they bought their way there with Centrica's money.

2.0
14 Sept 2016

It's all about the numbers, not people

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It used to be a fun place to work, but was glad that I left.

Cons

Management only cares about numbers and performance reviews are just a formality to check off the box that it was done. Every group is a silo and it takes political connections to move from one group to another. It's lip service when they say they care about people or their employee engagement survey...the survey is meaningless and is always done after a major re-org.

1.0
5 Jan 2016
Recommend
CEO approval
Business outlook

Pros

Decent pay, great benefits. 401K

Cons

Terrible management! Bullies. High turnover, Everyone quits. Revolving door. This is the worst company I have ever worked for. They lie to the customer's. The vendors suck! Very unprofessional. If you do own a Home Warranty with them I would strongly advise you to cancel it and find another company fast or you will be ripped off. Trust me I know. I'm not by no means a disgruntled ex employee but I know a scam when I see one and I couldn't take working for a company that was scamming honest people. I got out of there as fast as I could. Thank God I found a much better job.

Viewing 1 - 3 of 725 Reviews

Glassdoor has 790 Direct Energy reviews submitted anonymously by Direct Energy employees. Read employee reviews and ratings on Glassdoor to decide if Direct Energy is right for you.