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      Customer Direct

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      Customer Direct Reviews

      3.1

      46% would recommend to a friend

      (119 total reviews)

      Robert Nolan Jr.

      58% approve of CEO

      43% positive business outlook

      Ratings by category

      3.5

      Diversity and inclusion

      3.2

      Work/Life balance

      3.0

      Culture and values

      2.9

      Senior management

      2.7

      Compensation and benefits

      2.7

      Career opportunities

      Customer Direct has an employee rating of 3.1 out of 5 stars, based on 119 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Customer Direct employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

      Reviews by job title

      119 reviews
      1.0
      7 Jun 2016

      I would not recommend this place of work

      Call center agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay was ok but not worth the harassment.

      Cons

      Scheduling was terrible, training was terrible, you have a lot of need for diversity training, 99% of the supervisors are Caucasian, and lack general respect.

      2.0
      1 Jun 2019

      Call center agent

      Call center agent
      Recommend
      CEO approval
      Business outlook

      Pros

      It was a job. Ability to work from home.

      Cons

      Horrible customers. You get cursed at, screamed at, for taking, for example, hotel reservations. You are put on accounts with not enough training, and then they pile more accounts on you. You are required to work every either Sat. or Sun., and even after you accrue paid time off, you cannot take off your Sat. or Sunday. Don’t think of getting sick, needing to go to the dr, or having an emergency; you will be punished with their unforgiving attendance policy. If you are desperate, this job is okay for a while. Just don’t stop looking for something better in the meantime.

      1.0
      9 Oct 2018

      Don't Recommend

      Csr-1
      Recommend
      CEO approval
      Business outlook

      Pros

      You get to work from home.

      Cons

      They run it like a military, you never get praised for the good you do, only negative feed back, they train you on 1 large account, and with-in 2 months you are trained on 6 more large accounts but pay stays the same. The hussle and bussle you paycheck and play with your hours. I do not recommend this job to anyone. Do not respect sick time, or family life.

      Viewing 1 - 3 of 119 Reviews
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      ReviewsCustomer Direct reviews

      Glassdoor has 121 Customer Direct reviews submitted anonymously by Customer Direct employees. Read employee reviews and ratings on Glassdoor to decide if Customer Direct is right for you.