Curve Customer Experience Agent reviews

The company is lead by an arrogant, out-of-touch executive team who are driving the business and it's employees further into the dirt with every choice they make. Despite numerous issues with the app and as a result, customer happiness, the exec team focus on nothing but short-term gains in order to constantly patch up a product which is ever more resembling a leaky, sinking ship. At no point in the last 4 years has time given to the engineering teams to fix basic problems, as the leadership at Curve would much rather keep adding feature after unnecessary feature to a very shaky core-product. Due to this, increased unhappiness with Curve's customers is adding an increasing pressure on the customer support team who are swiftly running out of options and the tools to help as the backlog off app issues grows. Instead of recognising this however, the exec team resort to blaming anyone other than themselves for the issues within the company, preferring instead to utilise tactics of gaslighting and scare-mongering on the teams they lead. This has all come following the referral to the Customer Service team by the CEO as being "second class citizens" within the company on numerous occasions. While the CEO and COO remain in place, Curve's culture as a company will continue to be a growing shadow of what it once was and the metaphorical "ship" shall continue to fill with water as the litany of issues gets ever worse.

Chaotic management, good chance you get made redundant and re-hired later. Unfortunately with the way the CEO acts Curve will never last so little job security too.