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      Crystal Group

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      Crystal Group Reviews

      3.7

      65% would recommend to a friend

      (103 total reviews)

      Tony Shields

      78% approve of CEO

      54% positive business outlook

      Crystal Group has an employee rating of 3.7 out of 5 stars, based on 103 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crystal Group employee rating is in line with the average (within 1 standard deviation) for employers within the Personal consumer services industry (3.6 stars).

      Reviews by job title

      103 reviews
      1.0
      3 Aug 2017

      Sales Agent

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Free tea and Coffee. Some great people working there.

      Cons

      Management are extremely condescending, hypocritical, obnoxious, sly, manipulative. I won't carry on. 1. Selling an idea that is unlikely to line your own pockets doesn't work. 2. Changing the commission structure half way through the month doesn't work. 3. Monthly company updates would be great if they had any relevance in relation to the future of the company. 4. Justifying every action and never taking responsibility is both arrogant and infuriating. 5. I've worked in a number of sales environments over the years. Crystal claw back agents comission, focus on sales volume and not the client, process claims incorrectly, tick certain boxes for compliance purposes but disregard the customer. This list could on and on..... Even the company name is recieving. Most people that you speak to believe that calling from a solicitors. Just shocking.

      avatar
      Crystal Group Response
      8y
      Hi and thanks for sharing your feedback. I'm sad to hear about how you felt about your time with us. There are some things we can take away from your feedback so we ensure we engage more deeply with our colleagues to understand their frustrations. Our goal is to help as many consumers as we can to recover their mis-sold finance whilst ensuring really excellent customer experiences. I would like to wish you the best of luck for your future. Thanks. Tony CEO
      1.0
      19 Jul 2017

      A response to your reply

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Please read my previous review

      Cons

      All explained on my previous review

      avatar
      Crystal Group Response
      8y
      Thank you for sharing your thoughts again. I am genuinely sorry that you feel this way. I wish you good luck in your next role. Tony. CEO
      1.0
      3 Oct 2016

      Undervalued staff and no opportunities or career prospects

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Reasonable social aspects. CEO seems like a reasonable guy and genuinely seems to have good intentions for the company.

      Cons

      Upon joining the company, it was clear that lack of communication between departments and staff was a issue. Most staff felt unappreciated and unsure of the future of the company, actions taken by management didn't make the uncertainties about redundancies and lack of opportunity any easier. Redundancy was never discussed and always made to think that the business was doing well but at the same time clearly looking for any excuse to show staff the door and not replace them when staff left or got sacked... Management is very cliquey and unprofessional, positions created for personal favourites within the company and internal interview process was fixed to ensure the personal favourites got the positions. Poorly managed business and are facing real problems internally... I can't see how the business is going to go on into the future once PPI has had its time.

      avatar
      Crystal Group Response
      9y
      Hi, I appreciate you taking time to feedback. I read all of these comments personally to see where we can improve. Please allow me to respond. We are a business that has ambitions and aspirations. We have high standards and expectations. Those that don't meet what we require are offered the chance to develop their careers elsewhere. Those that do become part of our family and we support and develop them. Crystal has a brilliant future and we are committed to filling new roles with those who show passion, commitment and a will to develop and give great service. Interestingly, a recent analysis of roles has shown that nearly 33% of our colleagues now do different roles to those they originally started in. And, I am proud to say that 100% of my leadership team have been promoted from within the business based on their attitude, enthusiasm, capability and commitment. There is still a lot of work for us to do and I definitely recognise that. We're a very young business with some processes not quite there but our culture is really exciting. What's really important is that we achieve our 3 objectives of Maximum Impact, Destination Employer and New Horizons but we need the help of all of our colleagues to get there. I'm sorry it didn't work out for you but would hope you keep in touch in the future as we grow. Thanks Tony CEO
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      ReviewsCrystal Group reviews

      Glassdoor has 112 Crystal Group reviews submitted anonymously by Crystal Group employees. Read employee reviews and ratings on Glassdoor to decide if Crystal Group is right for you.