CosmoProf Reviews

A DSC at CosmoProf is a "Distributor Sales Consultant" or "Outside Sales Rep". The job title does little to explain the day to day of this role. CosmoProf DSC Division lacks in support and availability to the outside sales reps. Little to no professional training was given to CosmoProf management positions. Although this company focuses on selling to hairstylists, it is run on a very corporate level by teams that may not have experience within the salon industry first hand.The bottom line ($) is all that matters. Relationships with customers (who are hairstylists) do not matter. At the end of the day, CosmoProf cares only about the $$ you can squeeze out of these salons and beauty supplies. Most of the people that outside sales consultants work with (hairstylists, salon owners) on a day to day basis are struggling to keep their business alive financially. In return, DSCs are given completely unrealistic goals for the territories they are in and when this is brought up to superiors, they are slapped on the hand for questioning how these $ goals are distributed. In fact, anytime anything is questioned, DSCs are asked to keep ideas and recommendations to themselves. A lingering statement within CosmoProf is "We promise, it will get better". It is quite apparent that the CosmoProf DSC division is struggling to keep employee morale high as the role is an ever- revolving door. Many DSCs have left this company after only a few months in the field. Manufacturers and Vendors have issues with strong communication, support and honesty from the company as well. Unfortunately, CosmoProf puts on a pretty face during the interview process about the job itself. When it comes down to it, a DSC is the equivalent of a door to door salesman. Except the DSC has unrealistic expectations lingering over them, telling them to meet an unrealistic goal while providing no insight, support of direction and no motivation financially or professionally to do so. Pay is awful. Systems are VERY old. Customers are disrespectful and have issues with trusting the system. CosmoProf leaders are disrespectful and full of broken promises. DSCs compete directly with the CosmoProf stores. Meaning, anything that a DSC sells to a salon can easily be bought off of the shelf in a CosmoProf store. You are not given a company cell phone so employees use their own data and minutes with no compensation, you are required to drive several miles per day in your personal car with no car insurance offered. You have strangers in your car up to 4 times per week (legal?). You are required to attend Saturday meetings, although this job is pitched as a "typical 9-5, Monday through Friday". You are surrounded by people that are miserable. The company makes it very difficult to get simple things completed. You must go through multiple people to have a simple request answered or completed. The warehouse more often than not ships the wrong items to your customers and because the DSC is the face of the business, you get the heat. A DSCs home will be filled with paper, boxes, hair products and junk that the company insists on sending multiple times per month.

There isn't really any cons. During the pandemic things have been crazy and alot of changes have been happening. But I feel like this is our new normal and the best thing to do is change and adapt to everything going on. Our company has always tried to do the right thing and what is best for us and is constantly evolving.