Clickstop Reviews

3.2

56% would recommend to a friend

(61 total reviews)
avatar

Tim Guenther

50% approve of CEO

56% positive business outlook

Clickstop has an employee rating of 3.2 out of 5 stars, based on 61 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Clickstop employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

61 reviews
2.0
22 Oct 2019

The Coolest! Ask them, they'll be sure to tell you

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The insurance and benefits are 2nd to none. Mostly paid for by employer. The flexibility & work/life balance are also hard to beat. Some good people to work with. Impressive building and work spaces.

Cons

Location: If you live in CR or Waterloo/CF areas, the commute is at least 30 minutes out to Urbana. "The Codes": There is a list of codes that are recited to death by leadership. I feel most work places have similar things, but they are really taken to heart here. What do they even mean? I'm not sure anyone knows or can explain. But pretend to live by them, or be let go for not living up to them. The CEO prides himself on his values and morals. No swearing in the work place, and there was actually a meeting once about how there is to be no sarcasm inside the walls either (always a sign of someone with good humor). Oops, I was just sarcastic. They are correct when they say there have not been any layoffs over the last couple of years. That would be much nicer than what actually happens. Instead, once they realize they can't afford you anymore they just fire you on the spot and say you were not living up to the value codes, or it could be performance-based without a warning. Some really great people and hard workers have been let go just like this. The CULTure: From the first week you wonder if it's too good to be true. Everyone seems happy and truly honored to get the chance to work there. After awhile you start realizing people are almost robotic in their responses. A little while after that you get small snippets of real life reactions from people about how you need to behave that way or you'll be in trouble. As time goes on it's difficult to be yourself and have a real conversation with co-workers in fear you'll come off as negative. The word "Culture" is thrown around so much that you start noticing the word "Cult" and start drawing comparisons. My first real red flag was at my first company Christmas party. To their credit, no expense was spared. 2 nights in a hotel, free food, drinks and massages for you and your spouse. Then i walked into the ball room for the meeting, and every single person had to wear the same t-shirt. On the surface it doesn't seem outrageous, but...a bit cult like. And let's just say if the CEO ever came to work with a vat of kool-aid, there would be plenty there who would gladly drink it, no questions asked. More on that culture: At one point they had a team of 5-6 “talent enrichment/culture” employees who would be in charge of enforcing the award-winning culture. For some reason it was more important to keep them employed than people doing the actual work. The awards sound fine, but we’d get surveys to fill out literally every single month to try and win these awards. Better put a 10 on the surveys or you’ll get to have a meeting about what’s wrong. The amount of self back-patting was nauseating. We must be considered the coolest every year! At all costs! I’ve worked several places….it’s not better nor more special there. If you ask the employees, they’d be happy to tell you how amazing they are. They also believe the honor and difficulty of working there is right up there with NASA. I suppose assembling ratchet straps made in China and selling them online is right up there with a moon landing. Shoot, more sarcasm. Inflated titles: At one point in the marketing department, there were 20 employees and 5 of them were VP’s. There could be people in their young 20s with really nice titles to put on a resume. Directors, VPs, etc. doing essentially regular work that would be considered regular employees anywhere else. On that note, there is almost a sense of pride there about not needing an education to succeed. That’s fine if people succeed without it, but going to college can be beneficial for many reasons. Buzz Words/Cliches: If I had heard “we like to work hard and play hard” one more time… Another fun one is when your boss repeatedly asks you “how’s your bandwidth?” Are we computers? Just ask me how busy I am instead. The problems: I believe the CEO really deserves credit up to a point. He started this thing from his garage and grew it. The first to sell these specific trucking products online. I do also believe eventually this all went to his head. He began believing in the hype and thought he could sell anything online with the use of Google Advertising like he did for US Cargo control. Nevermind by then Amazon existed and all his competitors had also mastered the craft. Like many CEO’s, he started it at the right time. Ask anyone there and they’d have trouble explaining what it is Clickstop does now. Sort of a grab bag of startups that want to sell things online. Most are hit and miss and nothing has compared to the initial success of the original products of US Cargo Control. They have a pepper seed company, a healthy restaurant that provides carry-out If you want to drive to Urbana, and are even relying on the modern technology of laundromats to make the big bucks. Oh no, I can’t stop being sarcastic! The downfall: This inflated confidence led to the attempt at starting a digital agency within Clickstop. Look how we grew so fast! Let us do it for you too! The problem is there was no real plan to make this happen. They hired a huge team and invested millions into creating an agency without first securing an actual client. Then they failed to get the clients at all. A room full of talent with no actual work to do. That led to slowly, one by one, letting the new hires go. It’s baffling this was expected to work within a year or two. They even bought an actual printer/printing company for this endeavor. Now they have quietly let large numbers of employees go over the last 2 years, and are left reeling and trying to recover financially. This has been hidden well of course.

2.0
24 Oct 2018

Not as advertised

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Top-notch facility, hot meals and snacks available on-site, impressive benefits, some of the BEST coworkers

Cons

Not long after I started, I said to a coworker, “Clickstop is seriously the best job I’ve ever had”—from the wealth of encouragement and professionalism from others, to impressive benefits. Being new herself, she echoed my statement. Then we pondered briefly: Were we missing something? Or was this, indeed, for real? Less than two years later, neither of us would work there anymore. Among Clickstop’s numerous self-nominated awards, the company has—for several years running—been recognized as one of the Coolest Places to Work in the Cedar Rapids/Iowa City area. Most recently, it landed at the top of the large category list, compiled by the Corridor Business Journal. That status couldn’t be more wrong. Clickstop continues to ride a reputation established long ago. Clickstop’s “award-winning culture” is touted all over its website. But don’t bother watching the YEARS OLD videos via the “Culture” tab. What may have once been a unique, somewhat effortless cultural evolution has become a showy obsession and is forced down employees’ throats. Just listen to many of the newer videos posted on Facebook and you’ll quickly notice the canned comments. Certain words and phrases are fed daily to employees—so much so that people begin to sound robotic in their responses about why they love their jobs and the company. I would like to hear more explanations of HOW Clickstop teaches you to be successful in both your personal and business lives, HOW the company cares about you, HOW you’re motivated to work hard every day, HOW the environment is fun, challenging, and exciting, or HOW Clickstop provides opportunities for advancement and growth? And what exactly does it mean to be an ENGAGED employee at Clickstop? As other reviews here have alluded, drink the Kool-Aid or you’re out. Leaders at that place should be absolutely embarrassed by their latest business practices. I have not been shy in spreading the word about what goes on behind those seemingly welcome doors. I’ve even considered removing any reference to Clickstop on my resume, but the noticeable employment gap might be a red flag to future hiring managers. Clickstop’s facility is awesome, as are many of the people. But you really have to watch your back. Accountability is preached, but some people are held to higher standards than others. The environment screams high school at times—there are bullies, “teacher’s” (owner’s) pets, exclusive groups and gatherings (hence our running joke: “Cliquestop”), and downright lazy people who are MIA or goofing off for a good chunk of every day. “Anonymous” employee surveys and supposedly “safe” environments where managers are encouraged to offer honest feedback? Not by far. Expect negative comments to be investigated, and possibly result in a personal confrontation or termination. Clickstop’s response to the review titled “Lots of Layoffs” (Sept. 25) is misleading. “Layoffs” was the wrong word choice. Employees are constantly being FIRED for vague reasons, and the turnover rate for a company that size has to be ridiculous at this point. My hiring process took three months. THREE months. And that was not uncommon for any candidate applying at the time. Managers were EXTREMELY thorough during interviews and on-site visits to ensure potential employees were also a good cultural fit; I even had to wow the owner. And after I accepted an offer, my email inbox was flooded with welcoming notes from folks who knew my name and start date. Such a cool personal touch that left me already feeling part of the Clickstop family. What company does that?! Then suddenly, everything changed. People started getting hired quickly—many being brought in on referrals from existing employees—and were fired just the same, before they had a chance to settle in or prove themselves. Amidst all of that, you would think there’d be a formal termination process in place to ensure employees are well-informed in advance about whatever expectations they aren’t meeting. Not as of a few months ago. To be left scratching your head as to why you no longer have a job should NEVER be the case, in my opinion, especially for a company that claims to appreciate and value every employee. That scenario has been happening far too often there and is extremely frustrating, upsetting, and disrespectful to the employee and his/her family. While I understand that all businesses endure growing pains, and nothing can ever stay “the way things were,” I truly hope Clickstop starts to reflect on its roots and makes changes needed to tame the monster its become. Until then, do not be fooled by fun Facebook posts, awards, and whatever else. Clickstop is currently not all smiles and rainbows.

2.0
11 Mar 2020

Culture not as advertised

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits. Involved in community. Great people in some areas.

Cons

Culture is not as advertised. After working there a short time, I felt the environment was rather hostile and unorganized. Voicing concerns didn’t matter because some managers have little to no experience in the field they manage. Management would hear ideas but were not willing to listen to others with several years of experience. Always felt my job was in danger.

Viewing 1 - 3 of 61 Reviews

Glassdoor has 63 Clickstop reviews submitted anonymously by Clickstop employees. Read employee reviews and ratings on Glassdoor to decide if Clickstop is right for you.