Excellent local leadership, but national leadership needs to better support employees
Pros
The local office leadership was supportive, approachable, and genuinely invested in employee well-being. My supervisors fostered a collaborative environment where staff felt respected and empowered to serve clients effectively. I appreciated the opportunity to work alongside dedicated colleagues who cared deeply about the communities we served.
Cons
While my local office was incredibly supportive, my experience with national leadership was much less positive. Employee concerns and grievances did not always feel like they were taken seriously, particularly when they involved leadership issues. There was ongoing uncertainty around maintaining the current pay rate and hybrid work flexibility, which affected morale. I also felt that employee efforts to advocate for workplace improvements were discouraged rather than welcomed. Overall, there was a noticeable disconnect between the organization's mission and some employees' internal experiences.
