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      Choice Health at Home

      Engaged employer

      Choice Health at Home Reviews

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      4.2

      80% would recommend to a friend

      (71 total reviews)

      David Jackson

      90% approve of CEO

      85% positive business outlook

      Ratings by category

      4.3

      Diversity and inclusion

      4.3

      Work/Life balance

      4.2

      Culture and values

      4.1

      Senior management

      4.1

      Compensation and benefits

      4.1

      Career opportunities

      Choice Health at Home has an employee rating of 4.2 out of 5 stars, based on 71 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Choice Health at Home employee rating is 22% above average for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      71 reviews
      2.0
      14 Jul 2014

      Meteoric rising company but beware.

      Field rn
      Recommend
      CEO approval
      Business outlook

      Pros

      Lot's of patients. Cutting edge program focused on re-hospitalization prevention and not on profits. High pay rates for RN. Although they have't paid me for all my visits one month after severance.

      Cons

      Work overload/ high caseload. Attention to detail that raises suspicions. Bad reputation of managers in community. High reliance on PRN visits and hectic weekend call with no backup. Prepare to work 50+ hrs per week. Zero notification or consultation of on-call schedule assignments.

      avatar
      Choice Health at Home Response
      9y
      We are sorry that you feel you cannot recommend Choice. Choice does want to address the issues you noted in this review: 1) 2014 was a very difficult year for us in management in the Tyler office specifically. As you are aware we grew exponentially in our Tyler office in 2013 and 2014 due to the cutting-edge hospital re-admission programs. Accommodating for the growth of an agency by almost 30 patients (post-acute at that!) a month made it difficult to hire fast enough but trust us we tried (we ran constant adds and raised pay rates to the 90th percentile). We feel we improved drastically in 2015 and 2016 as In 2015 our average RN Field Case Manager averaged 3.9 visits per day and 25 points per week. Our goal is 4.2 and 28 points. This is slightly below nationwide averages and we feel it has contributed to our agencies consistently being ranked in the top 10% nationwide for re-admission prevention in the 30, 60, and 90 day categories. Less than 3% of all paid hours in nursing in 2016 YTD were overtime hours. Furthermore call schedules are set and calendared in all offices 3 months out. 2) We will look into any ESRD issues. From a census perspective we run a very low number of HD patients (less than 1% in 2015 and 2016) but we will pull cases and have QA review. Thank you. Again we are very sorry you had a bad experience and hope you might give us another try!
      5.0
      23 Jun 2016

      FT RN

      Full time rn
      Recommend
      CEO approval
      Business outlook

      Pros

      Agency has earned a positive reputation in the communities served through providing quality care. This has afforded them the opportunity to participate in several relationships focused on improved patient outcomes. Owners and management value all staff members and offer opportunities for advancement and growth to staff. In times of staffing shortages I felt the company did everything within its reach to try to fill newly created or vacant positions within a reasonable time frame. This includes anticipating staffing needs and recruiting prior to a need being present, however; from previous experience I have found that in all areas of healthcare sometimes unexpected changes beyond anyone's control occur. In those circumstance the agency has been proactive in rectifying the problem as quickly as possible. CEO makes himself available to staff to discuss issues and has frequently incorporated employee suggestions into policy.

      Cons

      As with any health care industry Choice Homecare has at times experienced a decrease in staffing which does impose some difficulty for existing employees. Because of the positive reputation of the agency we will continue to grow at a rapid pace so even though the company takes a proactive rather than a reactive position on staffing we will continue to experience challenges with staffing on occasion.

      avatar
      Choice Health at Home Response
      9y
      Thank you for the positive review. A proactive response to issues is a key rule for our company based on the "Choice Rules". This will continue to be a focus for us as a company!
      2.0
      5 Aug 2015

      Quantity NOT quality

      Rn field nurse
      Recommend
      CEO approval
      Business outlook

      Pros

      I gained some valuable experience to place on my resume and move forward in my career. I made some really good friends. We had a great solid team of loyal nurses.

      Cons

      Patient care is NOT top priority with this company. Neither is work life balance with their employees. All that matters is how much money is going into the bosses pocket. Even if that means employees working and not being paid for it. Case load was not doable in 80hrs in 2wks. All RNs were pulling over 100hrs in 2wks. Very chaotic and poor communication throughout entire company. Not a family friendly environment. Turned into a 24/7 job. False advertisement of social worker and chaplain services.

      avatar
      Choice Health at Home Response
      9y
      We are sorry that you feel you cannot recommend Choice. We are glad that you feel you gained valuable experience and worked with good nurses. We also are discouraged you felt over worked! Choice does want to address the issues you noted in this review as unfortunately they do not reflect the average employee experience or the performance of the Tyler agency: *In 2015 our average RN Field Case Manager averaged 3.9 visits per day and 25 points per week. Our goal is 4.2 and 28 points. This is slightly below nationwide averages and we feel it has contributed to our agencies consistently being ranked in the top 10% nationwide for re-admission prevention in the 30, 60, and 90 day categories. Less than 3% of all paid hours in nursing in 2016 YTD were overtime hours. *No money is going in the bosses pocket in your location---The CEO and majority owner has never taken a distribution or paycheck from the Tyler agency choosing instead in the initial five years of operation to reinvest those monies in the company infrastructure. * Chaplain visits are not tracked in our EMR but there were 408 social worker visits completed in the Tyler agency in 2015. More than one a day! Our networked contracts in 2016 have enabled us to further broaden this access to care in the region. In regard specifically to Chaplain services--these services are provided via contract with two separate entities at this agency. *2016 Patient Satisfaction surveys currently rank Choice Homecare in the top 10% nationally in the SHP database. Again we are very sorry you had a bad experience and hope the experience you referenced has benefited you going forward.
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      Glassdoor has 72 Choice Health at Home reviews submitted anonymously by Choice Health at Home employees. Read employee reviews and ratings on Glassdoor to decide if Choice Health at Home is right for you.