Chipotle Reviews
53% would recommend to a friend
(16938 total reviews)
Brian Niccol
56% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "free food and my GM was great but i know not every one had that same experience." (in 2402 reviews)
- "The pay is good to be a fast food restaurant and they are pretty good with working around your schedules." (in 966 reviews)
- "The company offers some pretty good benefits and there are avenues for growth within the company." (in 771 reviews)
- "Bad if you have bad manager People get moody when it's packed and blame it on the personnel Bad when there's not enough personnel" (in 762 reviews)
Found 16,938 of over 17K reviews
Updated 30 Nov 2023
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- 4.028 Mar 2022Anonymous EmployeeFormer Employee
Pros
Discounted meals, overall good work environment
Cons
Low pay, manager didn't take schedule preferences into account
- 3.026 Jan 2022Crew/CashierFormer Employee, less than 1 year
Pros
Free food, easy to move up, easy to learn, cool coworkers
Cons
Short staffed, unreasonable mobile orders, no limit on guests during the pandemic
- 1.029 Nov 2023Crew MemberCurrent Employee, more than 5 yearsMission Hills, CA
Pros
free food, great coworkers (minus management(
Cons
management, general manager, field leader. non existing hours
- 5.025 Nov 2023Crew MemberFormer Employee, less than 1 yearSan Francisco, CA
Pros
They are fun, fresh, good clientele and strict with their sanitation requirements. There are some of the best tools I have seen in a restaurants or cafe. They live up to their standards as a stock-market company. And the one I worked for is in Financial District.
Cons
It's not a place to foster creativity. Tho your boss might do it at times, when things get serious, it's stupid.
- 4.028 Nov 2023Service ManagerFormer Employee, more than 3 yearsScottsdale, AZ
Pros
Chipotle offers good benefits for full time staff members and college students have the chance to get tuition reimbursement (having to commit to continue to work there 6 months after last tuition received). Long time workers at my location were nice, work load is not too complex to learn and being trained in each position allows you to be a versatile worker.
Cons
The pay is low. Hourly pay is low considering the amount of work/prep/customer interaction. My location stayed busy so it sucks to be making less hourly than a steak bowl with guac and a side of chips cost!
- 2.011 Nov 2023ManagerFormer Employee, more than 1 yearLoveland, OH
Pros
Employee Benefits: Chipotle is known for offering competitive benefits to its employees. This may include health insurance, dental and vision coverage, retirement plans, and employee discounts, providing a comprehensive package to support the well-being of its staff. Advancement Opportunities: Chipotle often promotes a culture of internal promotion, providing employees with opportunities to climb the career ladder. Starting from entry-level positions, dedicated and hardworking individuals may find themselves moving into management roles. Flexible Schedules: Chipotle recognizes the importance of work-life balance and often offers flexible scheduling options. This can be particularly beneficial for students, part-time workers, or those with other commitments.
Cons
Fast-Paced Environment: The fast-paced nature of Chipotle's operations can be challenging for some individuals. Handling peak hours and managing customer orders quickly and accurately may be stressful for those who prefer a slower-paced work environment. Physically Demanding: The kitchen or front-line positions may involve physically demanding tasks, such as standing, lifting heavy items, or working in a hot kitchen. This can be tiring for some employees.
- 3.027 Nov 2023AmbassadorCurrent Employee, more than 1 yearKalamazoo, MI
Pros
Accommodates student schedules. Offers employee meals at no extra cost.
Cons
Considering the job position, it can be invasive in life outside of work when it should not. You only start accruing vacation time, as well as other benefits, after one year of working with them. The accrued time is very slow, and hardly adds up to a weeks worth of time. For the holiday season, instead of providing bonuses to employees, they provide cheap Chipotle themed bluetooth speakers. The available bonuses that are listed in the job description are only earned when achieving a better throughput of customers than the previous year, for a certain number of days in a row. Thus, making it more and more impossible to obtain a bonus each year. I have personally never received a bonus while working in this position. However, from what I understand from another employee that has been with Chipotle for about 6 years at this point. They have received one, and it was less than $50. Micromanagement tendencies are highly present, and not just from management. We receive information passed down from corporate often on how we are doing all sorts of things wrong. Such as utensil placement, how certain tasks are carried out, how we prepare food, our personal placement during certain hours of the day, and more. We are made to wait in line for our unpaid brake, regardless of how long it is, to get our food. Additionally, every once in a while, we as a crew will be told that we have to change how we go about certain processes in the kitchen due to corporate reasoning. This often tends to lower efficiency in the kitchen and make our jobs harder. Finally, you do not gain any benefits other than accrued vacation time and some student tuition reimbursement, unless working full time for a certain number of hours.
- 4.014 Nov 2023Crew Member - Kitchen PrepCurrent Employee, less than 1 year
Pros
The team works pretty good together in general. Meaning people work in a small area and are around each other all day so casual work friendships are normal. They train you for everything and I like that things are really kept up to standard.
Cons
Because everything is kept up to standard, sometimes it can get a bit annoying that we have to cut and dice things a specific way. I’m not talking about like cutting things a certain size or shape. That would be understandable. I mean literally how you hold the knife and move your knife. I went to culinary school so I know the proper way to hold a knife and cut, but they still wanted me to do things a certain way. Any way, it can be tiring work because you have to constantly keep moving to keep on schedule.
- 3.014 Nov 2023Certified TrainerFormer Employee, more than 3 yearsFairfax, VA
Pros
My store was very flexible in accommodating my university schedule. The tuition reimbursement program was AMAZING. So so helpful. I enjoyed the free food until I got sick of it. Every now and then there were amazing co-workers who made even the shittiest days great. From what I understand, it can be easy to move up in the chain if you're really good, take initiative, and are friendly
Cons
When it's fast, it's fast. You really have to learn how to do the job well, whether you're on the line or grill or even cashier. Some guests are really stupid, so there's dealing with that. If you get sick, the manager is supposed to be responsible for covering your shift for you, which is great if youre the one who's sick, but that's not you, then it might get busy and understaffed
- 2.029 Nov 2023Service LeaderFormer Employee, more than 3 yearsCanton, MI
Pros
Working with all variety of people and met probably the greatest fun workers. Food is always great
Cons
You can burn yourself out pretty quick and almost nobody wants to do night dishes
Chipotle Reviews FAQs
Chipotle has an overall rating of 3.4 out of 5, based on over 17,271 reviews left anonymously by employees. 53% of employees would recommend working at Chipotle to a friend and 44% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.
53% of Chipotle employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Chipotle 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.5 for career opportunities.
