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Chipotle

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Chipotle

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Chipotle Reviews

3.4

53% would recommend to a friend

(16938 total reviews)

Chairman and CEO Brian Niccol

Brian Niccol

56% approve of CEO

Ratings by category

3.9

Diversity and Inclusion

3.5

Career Opportunities

3.4

Culture and Values

3.4

Compensation and Benefits

3.1

Work/Life Balance

3.0

Senior Management

Ratings distribution

5 stars

19%

4 stars

29%

3 stars

30%

2 stars

12%

1 star

10%

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "free food and my GM was great but i know not every one had that same experience.(in 2402 reviews)
  • "I liked the free meals and discount of 50% off on meals when not working(in 980 reviews)
  • "The pay is good to be a fast food restaurant and they are pretty good with working around your schedules.(in 966 reviews)
  • "The company offers some pretty good benefits and there are avenues for growth within the company.(in 771 reviews)
  • "Great people to work with very fast paced.thats a pro for some one like me(in 712 reviews)
Cons
  • "Bad management and over worked for amount of work there is(in 1199 reviews)
  • "Bad if you have bad manager People get moody when it's packed and blame it on the personnel Bad when there's not enough personnel(in 762 reviews)
  • "Very high standards meant long hours and a lot of hands on work all the time.(in 536 reviews)
  • "No training due to shortage of employees(in 209 reviews)
  • "The upper management is horrible and inconsistent(in 192 reviews)
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Found 16,938 of over 17K reviews

Updated 30 Nov 2023

    1. 4.0
      28 Mar 2022
      Anonymous Employee
      Former Employee
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Discounted meals, overall good work environment

      Cons

      Low pay, manager didn't take schedule preferences into account

      1. 3.0
        26 Jan 2022
        Crew/Cashier
        Former Employee, less than 1 year
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Free food, easy to move up, easy to learn, cool coworkers

        Cons

        Short staffed, unreasonable mobile orders, no limit on guests during the pandemic

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        1. 1.0
          29 Nov 2023
          Crew Member
          Current Employee, more than 5 years
          Mission Hills, CA
          Recommend
          CEO Approval
          Business Outlook

          Pros

          free food, great coworkers (minus management(

          Cons

          management, general manager, field leader. non existing hours

          1. 5.0
            25 Nov 2023
            Crew Member
            Former Employee, less than 1 year
            San Francisco, CA
            Recommend
            CEO Approval
            Business Outlook

            Pros

            They are fun, fresh, good clientele and strict with their sanitation requirements. There are some of the best tools I have seen in a restaurants or cafe. They live up to their standards as a stock-market company. And the one I worked for is in Financial District.

            Cons

            It's not a place to foster creativity. Tho your boss might do it at times, when things get serious, it's stupid.

            1. 4.0
              28 Nov 2023
              Service Manager
              Former Employee, more than 3 years
              Scottsdale, AZ
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Chipotle offers good benefits for full time staff members and college students have the chance to get tuition reimbursement (having to commit to continue to work there 6 months after last tuition received). Long time workers at my location were nice, work load is not too complex to learn and being trained in each position allows you to be a versatile worker.

              Cons

              The pay is low. Hourly pay is low considering the amount of work/prep/customer interaction. My location stayed busy so it sucks to be making less hourly than a steak bowl with guac and a side of chips cost!

              1. 2.0
                11 Nov 2023
                Manager
                Former Employee, more than 1 year
                Loveland, OH
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Employee Benefits: Chipotle is known for offering competitive benefits to its employees. This may include health insurance, dental and vision coverage, retirement plans, and employee discounts, providing a comprehensive package to support the well-being of its staff. Advancement Opportunities: Chipotle often promotes a culture of internal promotion, providing employees with opportunities to climb the career ladder. Starting from entry-level positions, dedicated and hardworking individuals may find themselves moving into management roles. Flexible Schedules: Chipotle recognizes the importance of work-life balance and often offers flexible scheduling options. This can be particularly beneficial for students, part-time workers, or those with other commitments.

                Cons

                Fast-Paced Environment: The fast-paced nature of Chipotle's operations can be challenging for some individuals. Handling peak hours and managing customer orders quickly and accurately may be stressful for those who prefer a slower-paced work environment. Physically Demanding: The kitchen or front-line positions may involve physically demanding tasks, such as standing, lifting heavy items, or working in a hot kitchen. This can be tiring for some employees.

                1. 3.0
                  27 Nov 2023
                  Ambassador
                  Current Employee, more than 1 year
                  Kalamazoo, MI
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Accommodates student schedules. Offers employee meals at no extra cost.

                  Cons

                  Considering the job position, it can be invasive in life outside of work when it should not. You only start accruing vacation time, as well as other benefits, after one year of working with them. The accrued time is very slow, and hardly adds up to a weeks worth of time. For the holiday season, instead of providing bonuses to employees, they provide cheap Chipotle themed bluetooth speakers. The available bonuses that are listed in the job description are only earned when achieving a better throughput of customers than the previous year, for a certain number of days in a row. Thus, making it more and more impossible to obtain a bonus each year. I have personally never received a bonus while working in this position. However, from what I understand from another employee that has been with Chipotle for about 6 years at this point. They have received one, and it was less than $50. Micromanagement tendencies are highly present, and not just from management. We receive information passed down from corporate often on how we are doing all sorts of things wrong. Such as utensil placement, how certain tasks are carried out, how we prepare food, our personal placement during certain hours of the day, and more. We are made to wait in line for our unpaid brake, regardless of how long it is, to get our food. Additionally, every once in a while, we as a crew will be told that we have to change how we go about certain processes in the kitchen due to corporate reasoning. This often tends to lower efficiency in the kitchen and make our jobs harder. Finally, you do not gain any benefits other than accrued vacation time and some student tuition reimbursement, unless working full time for a certain number of hours.

                  1. 4.0
                    14 Nov 2023
                    Crew Member - Kitchen Prep
                    Current Employee, less than 1 year
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    The team works pretty good together in general. Meaning people work in a small area and are around each other all day so casual work friendships are normal. They train you for everything and I like that things are really kept up to standard.

                    Cons

                    Because everything is kept up to standard, sometimes it can get a bit annoying that we have to cut and dice things a specific way. I’m not talking about like cutting things a certain size or shape. That would be understandable. I mean literally how you hold the knife and move your knife. I went to culinary school so I know the proper way to hold a knife and cut, but they still wanted me to do things a certain way. Any way, it can be tiring work because you have to constantly keep moving to keep on schedule.

                    1. 3.0
                      14 Nov 2023
                      Certified Trainer
                      Former Employee, more than 3 years
                      Fairfax, VA
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      My store was very flexible in accommodating my university schedule. The tuition reimbursement program was AMAZING. So so helpful. I enjoyed the free food until I got sick of it. Every now and then there were amazing co-workers who made even the shittiest days great. From what I understand, it can be easy to move up in the chain if you're really good, take initiative, and are friendly

                      Cons

                      When it's fast, it's fast. You really have to learn how to do the job well, whether you're on the line or grill or even cashier. Some guests are really stupid, so there's dealing with that. If you get sick, the manager is supposed to be responsible for covering your shift for you, which is great if youre the one who's sick, but that's not you, then it might get busy and understaffed

                      1. 2.0
                        29 Nov 2023
                        Service Leader
                        Former Employee, more than 3 years
                        Canton, MI
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Working with all variety of people and met probably the greatest fun workers. Food is always great

                        Cons

                        You can burn yourself out pretty quick and almost nobody wants to do night dishes

                      Viewing 1 - 10 of 16,938 Reviews
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                      Chipotle Reviews FAQs

                      Chipotle has an overall rating of 3.4 out of 5, based on over 17,271 reviews left anonymously by employees. 53% of employees would recommend working at Chipotle to a friend and 44% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Chipotle employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Chipotle. This rating has been stable over the past 12 months.

                      53% of Chipotle employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Chipotle 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.5 for career opportunities.

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