CapTel Reviews

3.0

39% would recommend to a friend

(645 total reviews)

Robert Engelke

32% approve of CEO

25% positive business outlook

CapTel has an employee rating of 3.0 out of 5 stars, based on 645 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CapTel employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunication industry (3.6 stars).

Reviews by job title

645 reviews
3.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Co-workers; schedule; location; not a job you take home with you; can read, draw, do puzzles, etc between calls

Cons

Micromanaged; not great pay; point system for call-ins/sick days; not good for your brain - years later my audio attention is terrible because of the skill of listening to the calls and captioning you have to learn to tune out what is being said and just caption on auto-pilot but then that leaks into other parts of your life like zoning out on conversations, movies, etc.

4.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Competent management, adherence to standard operating procedures, flexible schedule

Cons

Incremental promotion, repetitive tasks, aging equipment.

Viewing 1 - 3 of 645 Reviews

Glassdoor has 649 CapTel reviews submitted anonymously by CapTel employees. Read employee reviews and ratings on Glassdoor to decide if CapTel is right for you.