employer cover photo
employer logo
employer logo

CGS Administrators

Is this your company?

CGS Administrators Reviews

3.4

56% would recommend to a friend

(109 total reviews)

Steve Smith

76% approve of CEO

57% positive business outlook

CGS Administrators has an employee rating of 3.4 out of 5 stars, based on 109 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CGS Administrators employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

109 reviews
1.0
3 Sept 2017
Recommend
CEO approval
Business outlook

Pros

Some flexible scheduling options. Some options to work from home after a significant level experience is proven. Good employee-driven food days. Front line managers and non-management employees are good people.

Cons

Below market rate pay. Unrealistic evaluation scoring. Medieval ideas of how performance should be evaluated and raises applied. The only way to get an actual pay raise to is to receive a promotion, but front line managers are too busy or too disinterested to process any promotion is a manner that is the least bit timely. Annual "raises" are, at best, cost of living allowances. Top level management bragged about how many millions of dollars they underbid the nearest competitor for a government contract while persisting in keeping all pay levels at below competitive market rates. Most of the best and most knowledgeable employees continue to leave for better employment opportunities. Initial training in necessary job skills is almost entirely absent, with a sink or swim mentality because anyone who is capable is too busy to share their knowledge. Poor employer participation in the benefits package. For a subsidiary of a health insurance company one might expect competitive health insurance options, but such would not be the case. For the Springfield, IL area, the closest covered ambulance service is over 100 miles away. The technology in place is antiquated and poorly-functioning. No real consideration is given to server operating conditions. After 5 years, the incentives to stay employed with them are lessened to the point of being nonexistent. There is little to no corporate-sponsored recognition of employee performance.

2.0
24 Sept 2015
Recommend
CEO approval
Business outlook

Pros

No weekends, holidays or call

Cons

Will say anything, make any promise to get you to work there but once there you find out that it was all lies.

2.0
28 Aug 2015

Look elsewhere

Recommend
CEO approval
Business outlook

Pros

Co-workers who support each through the misery of working for this employer. Ability to work at home (but this has been curtailed and almost entirely eliminated ). Promotion opportunities.

Cons

Salary- In 2013, (middle) managers shared our "percent of fair market value" with some employees during annual appraisal; most hovered with a couple percentage points of 50%. Executive mgmt. is PROUD of that. Promotions- depending upon timing, forget about getting your new full salary. Two salary increases are not permitted in the same year, so they pro-rate the new salary if you already got an annual appraisal raise. Focus is entirely (yes, I mean entirely) on "metrics;" their quaint and deceptive way of saying production quotas. Vastly different standards for work at home (WAH) staff; for instance an in-office employee who is working at 100-119% of productivity is MEETING the production goal. A work at home employee must achieve 115-139% of productivity goal to MEET goal. WAH must make-up travel time for mandatory in-office meetings. WAH employees have to make up SYSTEM downtime. There is no benefit to being an exempt employee. There IS a benefit to the company, though: professional staff work more than 40 hours --no overtime pay-- if department metrics have not been achieved. Benefits expensive. PTO is paltry; as someone else said:11.5 hrs for 5 years, then to 15.5. Company offers better and less expensive health insurance coverage to non-employees. Very high out of pocket medical care maximum; almost $7000 for an individual. In- or out- patient mental health requires pre-auth; out-patient office visits, etc., do not require pre-auth. Bereavement leave is limited to TWO days. Annual 401k special distributions when company has done well in the previous year are not vested for two years. Think about that: any distribution you get in the 2 years prior to your resignation / retirement / termination are not yours. In most cases, you will use your 30-minute lunch period or make up the time you spend attending any holiday / dept / company "events." If you're WAH, you'll make up that time, too. Did I mention that employees may be invited to provide the food (potluck)? Unstable working platform (Citrix); constant adjustment and changes that mess up ability to work along smoothly but production goals must still be met. Employees are expendable & be replaced, and have been told as much. OTOH, giving to their chosen charities is of paramount importance. +/- 10 emails in one day from mgmt encouraging participation; "encouragement" included incentives and heartbreaking stories.

Viewing 1 - 3 of 109 Reviews

Glassdoor has 119 CGS Administrators reviews submitted anonymously by CGS Administrators employees. Read employee reviews and ratings on Glassdoor to decide if CGS Administrators is right for you.