Does CCI pay their employees well?

According to anonymously submitted Glassdoor reviews, CCI employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at CCI. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at CCI?

83% of CCI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CCI 3.7 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at CCI?

Customer Service Representative (77) , Customer Service Agent (48) , Call Center Agent (44) , Call Centre Agent (14) , Consultant (13) , Customer Service (12) , Call Center Representative (7) , Customer Service Representative (CSR) (7) , Hospitality (6) , Agent (5) , Inbound Customer Service Agent (5) , Sales Agent (5) , Team Leader (5) , Customer Care Agent (4) , Customer Care Representative (4)

What are the pros of working at CCI according to real employee reviews?

"Great working environment" ((in 16 reviews)); "Great people to work with and for." ((in 14 reviews)); "Good work environment" ((in 6 reviews)); "Collaborative culture" ((in 6 reviews)); "Great team." ((in 5 reviews))

What are the cons of working at CCI according to real employee reviews?

"Late working hours that strain you" ((in 28 reviews)); "Long hours and really nothing else" ((in 25 reviews)); "A bit toxic and low pay" ((in 22 reviews)); "Salaries are low for the type of work we do." ((in 15 reviews)); "Management is bad." ((in 13 reviews))

What are employees saying about CCI redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CCI redundancy and their outlook for job security at CCI in 2026.

CCI Reviews

Compare reviews

4.0

83% would recommend to a friend

(438 total reviews)

Debra Delaney

92% approve of CEO

79% positive business outlook

Ratings by category

4.3

Diversity and inclusion

4.0

Culture and values

4.0

Career opportunities

3.9

Senior management

3.8

Compensation and benefits

3.7

Work/Life balance

CCI has an employee rating of 4.0 out of 5 stars, based on 438 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CCI employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

438 reviews

3.0

28 Apr 2014

In dire need of competent senior leadership

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Work to life balance is very good for sales and marketing employees who don't care about customers. not so good for dev team or so-called customer service. also if you happen to care about customers and have to fight fires all day it can be very discouraging.

Cons

challenges of working here are that the company doesn't invest in growth, and tries to get more and more out of each Client without really adequately servicing or staffing each Client account. Primary account owners are very junior people who don't have experience managing enterprise Clients, and don't understand their business. Clients get dissatisfied quickly, and internal silos get defended at Client's expense.

2.0

24 Oct 2013

Reactive, not proactive

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Good work-life balance, but only if you fought for it.

Cons

They react to things, instead of proactively planning and sticking to the plan. The client who screams the loudest becomes the top priority, rather than the client base and company growth as a whole.

2.0

14 Aug 2013

Opportunities Lost

Product development

Recommend

CEO approval

Business outlook

Pros

There are some very talented people working in each of the departments. The niche market that CCI serves is potentially very lucrative.

Cons

Upper management lacks the experience and vision to seize the opportunities at hand and grow the company to more than a small percentage of its potential. The costs of falling behind the technology curve are compounded by a Just In Time approach to maintaining and improving the infrastructure. There's considerable friction between the CS and IS departments.

Viewing 1 - 3 of 438 Reviews

Jobs at CCI

Advanced HRIS Analyst

Sr Primary Research Associate

Chicago, IL

·

US$130K - US$150K /yr

(Employer provided)

View job

Experienced Investment Associate, Real Estate

Chicago, IL

·

US$165K - US$185K /yr

(Employer provided)

View job

CCI

CCI Reviews

Ratings by category

Reviews by job title

In dire need of competent senior leadership

Reactive, not proactive

Opportunities Lost

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