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British Gas Reviews

Updated 17 October 2018
481 reviews

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2.8
StarStarStarStarStar
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Approve of CEO
British Gas Chief Executive, Centrica Consumer Mark Hodges
Mark Hodges
140 Ratings

481 Employee Reviews

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Pros
  • "Work/Life balance is always good too" (in 26 reviews)

  • "The company has good benefits available to make working there attractive" (in 31 reviews)

Cons
  • "No work life balance whatsoever" (in 18 reviews)

  • "Some of the senior management do not communicate well" (in 19 reviews)

More Pros and Cons

  1. "Innovation and constant improvement, customer orientated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    Opportunities to learn and do new things available, highly skilled people to work with, encouragement company wide to develop personally and professionally - with lots of opportunities to take part in development workshops, training and courses.

    Cons

    Not as many vacancies as there used to be few years ago. Less choice and more competition for now.


  2. "Bg"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at British Gas full-time

    Pros

    Good team atmosphere and wage

    Cons

    Work very repetative and long hours

  3. "Very little chance of progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Homemove Agent in Manchester, England (UK)
    Current Employee - Homemove Agent in Manchester, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at British Gas full-time (More than 3 years)

    Pros

    Good team atmosphere within my team

    Cons

    Too hard to progress within customer service

    Advice to Management

    Get more staff


  4. "Tough environment"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at British Gas full-time

    Pros

    Good people, good perks, recognised brand

    Cons

    no clear strategy, customer service levels need improving


  5. "Flexible but unreasonable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Staines, England (UK)
    Former Employee - Anonymous Employee in Staines, England (UK)

    I worked at British Gas full-time (Less than a year)

    Pros

    Good entry level wage. Flexible shift patterns. Opportunities for progression.

    Cons

    Strict timekeeping rules. Often expected to work extra time. Poor job security.


  6. "Customer Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at British Gas full-time

    Pros

    My colleagues are great! The job is well paid for the work that you do. You work longer hours in the winter and redeem these hours in the summer as extra holidays.

    Cons

    Other departments in BG are paid commission for doing the same job as me and in my department we do not earn commission, very unfair.


  7. "overworked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gas Engineer
    Current Employee - Gas Engineer
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at British Gas full-time (More than 10 years)

    Pros

    The health and safety culture. Also the work colleagues are great excluding the management

    Cons

    Inflexible work hours mirco management and unachievable performance targets. New pension Proposal and pressure to always sale "Advise"

    Advice to Management

    The work force is under incredible amount of stress due to mirco management and unachievable performance mesurments

  8. Helpful (1)

    "Staff are treated like scum."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Salary and not a thing else

    Cons

    Staff expectations, daily audits, blame for things out of own control

    Advice to Management

    Stop auditing staff on a daily basis and think of their mental health, they are people.


  9. "computer programmer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newcastle upon Tyne, England (UK)
    Former Employee - Anonymous Employee in Newcastle upon Tyne, England (UK)
    Recommends
    Positive Outlook

    I worked at British Gas full-time (More than 8 years)

    Pros

    excellent in virtually all aspects

    Cons

    none to speak of really


  10. "Project Support Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Support in Staines, England (UK)
    Former Employee - Project Support in Staines, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at British Gas full-time (More than 3 years)

    Pros

    Forward looking company, with lots of challenges. All projects are different and very rewarding. Perks are also very good. The company are not afraid of change, and made a swift transition to work more 'Agile'.

    Cons

    Communiction could be better throughout, to help with further efficiency and smoother running of projects.


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