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British Gas Reviews

Updated 19 August 2018
464 reviews

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2.8
StarStarStarStarStar
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Approve of CEO
British Gas Chief Executive, Centrica Consumer Mark Hodges
Mark Hodges
133 Ratings

464 Employee Reviews

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Pros
  • "Work/Life balance is always good too" (in 26 reviews)

  • "The company has good benefits available to make working there attractive" (in 31 reviews)

Cons
  • "No work life balance whatsoever" (in 18 reviews)

  • "Some of the senior management do not communicate well" (in 18 reviews)

More Pros and Cons

  1. "Innovation and constant improvement, customer orientated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    Opportunities to learn and do new things available, highly skilled people to work with, encouragement company wide to develop personally and professionally - with lots of opportunities to take part in development workshops, training and courses.

    Cons

    Not as many vacancies as there used to be few years ago. Less choice and more competition for now.


  2. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at British Gas full-time

    Pros

    Good holidays, options of shift patterns, possibilities to progress

    Cons

    Employee feedback was often overlooked

  3. "Deflated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glasgow, Scotland (UK)
    Current Employee - Anonymous Employee in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at British Gas full-time (More than 10 years)

    Pros

    Great people like a family

    Cons

    Work load increasing hard going

    Advice to Management

    Stop overloading staff decreasing moral


  4. "Complex query Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oxford, England (UK)
    Former Employee - Anonymous Employee in Oxford, England (UK)
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at British Gas full-time (More than 3 years)

    Pros

    Fantastic facilities and pay, benefits and perks.

    Cons

    Disorganised, and not viewed as important enough by the parent Centrica.


  5. "British gas"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Honestly i can't remember anything at all

    Cons

    Very bad management.... just care for numbers and figures.


  6. "Technical gas engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Gas Engineer in Birmingham, England (UK)
    Former Employee - Technical Gas Engineer in Birmingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at British Gas full-time (More than 8 years)

    Pros

    Excellent apprenticeship at their own training facilities. Very high standard of work as well as brilliant support if ever required

    Cons

    Lots of red tape. By that I mean endless amounts of health and safety paperwork before starting the job and too much pressure to upsell new products


  7. "Continuous change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Control Accountant in Staines, England (UK)
    Former Employee - Financial Control Accountant in Staines, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at British Gas full-time (More than 5 years)

    Pros

    Well paid, opportunity for development, good people

    Cons

    Constant restructuring and with the finance transformation program while there is a goal there is no specifics or leadership of how to get there. Lots of 'other peoples problems' and 'computer says no' attitude.

    Advice to Management

    Clear communication in the specifics of change. Make people feel that hard work is rewarded

  8. "Company neglects backbone of business i.e. the employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Staines, England (UK)
    Current Employee - Anonymous Employee in Staines, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at British Gas full-time (Less than a year)

    Pros

    On site gym is a plus

    Cons

    Employees undervalued and company not interested in helping you develop. Too many managers and too much bureaucracy.


  9. "British Gas"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at British Gas full-time

    Pros

    Great people. Development and benefits.

    Cons

    Departments not talking to each other


  10. "Smart Energy Expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at British Gas full-time

    Pros

    Good work life balance. Quality over quantity, safety is the main focus and that is clear. Good dispatch relationship and supportive direct manager but no interaction further up than that. Lower pay but full package with holidays and sick pay very good.

    Cons

    Poor bonus structure. Too much emphasis on the unimportant aspects of the jobs such as button pushing and van tracking, once a lone worker job with minimal supervision but more and more ways in which they can monitor you. Lost trust in employees. Also limited progression routes as business is no longer expanding and is trying to streamline.


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