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British Gas Reviews

Updated 21 May 2018
435 reviews

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2.8
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British Gas Managing Director Mark Hodges
Mark Hodges
118 Ratings

435 Employee Reviews

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Pros
  • Work/Life balance is always good too (in 25 reviews)

  • The company has good benefits available to make working there attractive (in 31 reviews)

Cons
  • Not respectful of the employees's work life balance (in 17 reviews)

  • Some of the senior management do not communicate well (in 18 reviews)

More Pros and Cons

  1. "Innovation and constant improvement, customer orientated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    Opportunities to learn and do new things available, highly skilled people to work with, encouragement company wide to develop personally and professionally - with lots of opportunities to take part in development workshops, training and courses.

    Cons

    Not as many vacancies as there used to be few years ago. Less choice and more competition for now.


  2. "Great benefits - low salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oxford, England (UK)
    Current Employee - Anonymous Employee in Oxford, England (UK)

    I have been working at British Gas full-time (More than 8 years)

    Pros

    Great benefits :-
    6 months full paid maternity, 3 months SMP, 3 months no pay
    Up to 16% annual bonus
    Option to buy more holiday up to max 30 days

    Cons

    Low salaries
    Not much career progression or development

    Advice to Management

    Invest more money in your people and in knowledge retention - making thousands of people redundant might save you some money but it makes people miserable, you lose customers and in the long term things start falling apart

  3. "British Gas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales Associate
    Former Employee - Customer Sales Associate
    Doesn't Recommend
    Disapproves of CEO

    I worked at British Gas part-time (More than 8 years)

    Pros

    Flexible working and a good place to develop skills

    Cons

    Poor management, no consistency and salary lower than average with not many development opportunities given to the right people


  4. "Smart energy expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Smart Energy Expert in London, England (UK)
    Former Employee - Smart Energy Expert in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at British Gas full-time (More than a year)

    Pros

    Good training. Potential to make extra money on working OT and weekends.

    Cons

    Long and frustrating policies and overcomplicating simple tasks!
    No career portunities.


  5. "Mixed feelings."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Manchester, England (UK)
    Current Employee - Customer Service Advisor in Manchester, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at British Gas full-time (More than 5 years)

    Pros

    The training is good and the people I work with are fantastic. The benefits plus is good too. They offer good maternity, sick and dependency pay too. Work/Life balance is always good too.

    Cons

    No progression, lack of communication from the hierarchy, some business decisions are awful and lack of morale in the workplace. Losing customers at an alarming pace and piling too much work on Team Leaders which prevents them from spending time with their teams.

    Advice to Management

    Management above Team Leaders levels need to put the staff first sometimes rather than it always being about the customers/business needs. If you treat the staff well, the business needs and customers will come with that.


  6. "Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Manchester, England (UK)
    Current Employee - Data Analyst in Manchester, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at British Gas full-time (More than 10 years)

    Pros

    There are many benefits that you are able to take advantage of.

    Cons

    There is not enough development, the nutrition in a number of the offices is quite low so people not leaving means that there are no positions to progress

    Advice to Management

    More development is needed


  7. "dispatch agent stockport"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dispatcher in Stockport, England (UK)
    Current Employee - Dispatcher in Stockport, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at British Gas full-time (More than 10 years)

    Pros

    Fair salary good people to work with

    Cons

    Unsociable hours.hard to get time off. Very much if your face fits you get a good bonus. Manageds wont listen if you raise an issue. Managers wont ever challenge back on a business decision. They go along witb all decisions even thkugh they silently disagree. The workers at the sharp end of the business are never consulted or involved in a decision, even though the business sag the do. Decisiobs based on information provued by over paid analysts.

    Advice to Management

    Start listenibg to your staff. There is a lot of experisnce out tbere with some good ideas. Get your head out of ths clouds befide we all leave. You know your attrtion rates are high how about finding out why

  8. "Continuos changing enviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Cardiff, Wales (UK)
    Current Employee - CSA - Customer Service Associate in Cardiff, Wales (UK)
    Positive Outlook

    I have been working at British Gas full-time (More than 3 years)

    Pros

    Great benefits, good wages for the job in hand, good support offered.

    Cons

    Really hard to get a shift that suits you, some are really anti social, many system issues which can result in a negative impact on your performance which you then have to justify.

    Advice to Management

    Fix the systems so you're able to serve your customers efficiently.


  9. "Not very good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Oxford, England (UK)
    Former Employee - Account Manager in Oxford, England (UK)

    I worked at British Gas part-time (More than 3 years)

    Pros

    Free drinks, pretty good people.

    Cons

    Bad management, terrible pay structure.


  10. "Great People - Terrible Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Oxford, England (UK)
    Former Employee - Account Manager in Oxford, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Gas full-time (More than 3 years)

    Pros

    Really nice people to work with and great salary package.

    Cons

    No direction as a company at all. The decision to put the customer service in SA made it impossible to maintain sales.

    Advice to Management

    UK customer service!


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