Opportunities to learn and do new things available, highly skilled people to work with, encouragement company wide to develop personally and professionally - with lots of opportunities to take part in development workshops, training and courses.
Not as many vacancies as there used to be few years ago. Less choice and more competition for now.
I completed an initial assessment which involved a personality test and maths quiz, both of which weren’t too challenging.
Was then invited to a telephone interview where the employee (a stern sounding middle aged woman) asked why I wanted to work for British Gas, what I knew about the company, and a few examples of when I had demonstrated excellent customer service experience. The recruiter was very supportive and did say she was very impressed with what I had to say.
She then threw a curveball in there and asked me to play 20 questions with her (I had to guess what object was in her hand). I made notes of all of the things she had said “no” and “yes” to, but I just crumbled and couldn’t think, and ran out of time! The employee told me she was disappointed with me for failing to guess that she was holding a toothbrush. I didn’t really appreciate this kind of unconstructive feedback - as I felt the game was a little irrelevant and I already felt annoyed at myself for not being able to answer correctly!
She did however give me a pass and invite me to do a role play the next week. I accepted but then decided I didn’t really want to work for British Gas.
Overall, seemed like quite a long process to go through just for a call centre role and I did not continue with the application. I would say that they were well organised in that they sent you an in detail description of the role play content before you did it.