Working at British Gas | Glassdoor.ie

British Gas Overview

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Windsor, South East England, England (UK)
5001 to 10000 employees
Centrica
1995
Company - Private
Energy
Unknown / Non-Applicable
Unknown
We look after our customers' worlds everyday by providing value for money, dedicated customer service, innovative energy solutions and the highest quality Home Services expertise in the country.

British Gas Reviews

2.8
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British Gas Managing Director Mark Hodges
Mark Hodges
118 Ratings
  • "Innovation and constant improvement, customer orientated"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    Opportunities to learn and do new things available, highly skilled people to work with, encouragement company wide to develop personally and professionally - with lots of opportunities to take part in development workshops, training and courses.

    Cons

    Not as many vacancies as there used to be few years ago. Less choice and more competition for now.

See All 450 Reviews

British Gas Photos

British Gas photo of: Centrica HQ
British Gas photo of: British Gas, central Cardiff (Photo thanks to Geograph user Jaggery, Some Rights Reserved)
British Gas photo of: New Install
British Gas photo of: A picture tells a thousand words
British Gas photo of: Annual Day 2014
British Gas photo of: office
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British Gas Interviews

Experience

Experience
73%
18%
9%

Getting an Interview

Getting an Interview
82%
10%
4%
2
1
1

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Service Advisor Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience

    Interview

    I completed an initial assessment which involved a personality test and maths quiz, both of which weren’t too challenging.

    Was then invited to a telephone interview where the employee (a stern sounding middle aged woman) asked why I wanted to work for British Gas, what I knew about the company, and a few examples of when I had demonstrated excellent customer service experience. The recruiter was very supportive and did say she was very impressed with what I had to say.

    She then threw a curveball in there and asked me to play 20 questions with her (I had to guess what object was in her hand). I made notes of all of the things she had said “no” and “yes” to, but I just crumbled and couldn’t think, and ran out of time! The employee told me she was disappointed with me for failing to guess that she was holding a toothbrush. I didn’t really appreciate this kind of unconstructive feedback - as I felt the game was a little irrelevant and I already felt annoyed at myself for not being able to answer correctly!

    She did however give me a pass and invite me to do a role play the next week. I accepted but then decided I didn’t really want to work for British Gas.

    Overall, seemed like quite a long process to go through just for a call centre role and I did not continue with the application. I would say that they were well organised in that they sent you an in detail description of the role play content before you did it.

    Interview Questions

See All 96 Interviews

British Gas Awards & Accolades

  • UK's 50 Best Places to Work(Business & Services), Great Place to Work, 2009
  • UK's 50 Best Places to Work, Great Place to Work, 2008

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