AutoZone Reviews

3.3

55% would recommend to a friend

(7,484 total reviews)
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Phil Daniele

52% approve of CEO

50% positive business outlook

AutoZone has an employee rating of 3.3 out of 5 stars, based on 7,484 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AutoZone employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

7K reviews
1.0
17 Oct 2013
Recommend
CEO approval
Business outlook

Pros

None only go there if you need a job to carry you over to find another. The turn over is great since employees leave so often. I've seen some resign buy texting the manager. Some went to lunch never to return.

Cons

1) none Terrible place to work. First started as a PSM. Was with in two weeks being told by the DM to learn the ropes as Store Managers Don't last long get prepared to be one. He was already undercutting the Store manager with in two weeks, In 11 months of being there he fired the Store Manager and gave me the position without any training. 2) very very micromanaged expect as Manager too receive a call every 2 hours even on your off time at home for "numbers" Sales, the # of those small packets of grease they force on customers and checkout challenge usually fuel injector cleaner to run up the ticket price plus reward cards. 3) store is under staffed and not enough time to finnish those tasks. Staff on slow days are told to go home early to cut payroll. Usually after staff left store would get busy and customers walk out. 4) either you were favored by the DM and upper management which had nothing to do with job performance, 5) AZ will never be a "big" player as the want to be in commercial as the rules change daily making commercial customers go to other places.. 6) could walk in one day and be fired for really no reason. I as store manager was called a number of time's to fire an employee just because the DM did not like that person. The employee sometime were some of my best employees. The DM would have you "setup" an employee and instruct you how to do it. Such as look like they stole money to get rid of that person. 7) I if an opening was at the store would interview 3 people. They employee the DM would let you hire was not the best candidate but rather the lowest bidder. 8) only way to stay with the company is to do unethical thing's. 9) long hours as a Store Manager paid well but when your there 70-80 hours a week comes out to apx $11.50 an hour. 10) everything is tracked. A conference call every Monday to belittle the other manager's. I was highest in most areas so my Monday Conference call's were not that bad. 11) I had to step down to Commercial Spec, per advice of my doctor as the 3 years I was manager I aged 20 years from stress and was always very healthy started having very serious health issues caused by stress. 12) Company want's you to think it's "your" store. It's not as it's micromanaged by the DM. The company is now under a class action suit from current and former managers for that reason.

1.0
23 May 2013

Extremely vicious company to work for.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I've spent 10 minutes trying to find something positive to say.....I give up.

Cons

Store employees are treated like Jewish concentration camp laborers, Nuff said......

1.0
17 Apr 2012
Recommend
CEO approval
Business outlook

Pros

20% discount, about 75% of customers were easy going people, benefits were a bit above average, holiday pay, and stock purchase program.

Cons

Where do I begin ? The staffing is a joke for starters. Having 2 people in the store is fine until you get more than 2 customers. Then the phones start ringing, someone needs something put in or on there car, and don't forget the "check engine" reading. Once you have that out of the way, then its time to "up-sale", which means trying to get them to buy useless crap that will just sit in their garage and never be used. Once you have already got under their skin, then its time to check out, but wait, we have these overstocked products that we want to sell you for just 5 dollars, and just before you think they are going to say "screw it, I'll go somewhere else", you have to ask them if they have a rewards card. I didn't mind trying to up-sale something if it was really going to be beneficial, ( if your changing your alternator, you might as well replace the belt. You gotta take it off anyway). But they take it to a whole new level. And with just 2 people in the store( which was about 90% of the time), its kind of hard to try to up-sale people when you got 10 people waiting to be served and 2-3 phone lines ringing. The product on hand they have is just sad. 9 times out of 10, they never have a pair of anything, so you have to call the hub ( trust me, you'd rather pour salt in your eyes) just to see if they have it and if your lucky, will get it the next day. There's plenty of other things I could list " planograms,overstock,truck,window signs, PCI's, etc, but you get the hint.... And you do all of this for crappy wages to boot, you could flip eggs at bob evans and make more than you would here.

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