Does American Arbitration Association pay their employees well?

According to anonymously submitted Glassdoor reviews, American Arbitration Association employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at American Arbitration Association. This rating has been stable over the past 12 months.

How satisfied are employees working at American Arbitration Association?

88% of American Arbitration Association employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Arbitration Association 3.9 out of 5 for work life balance, 4.3 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at American Arbitration Association?

Case Manager (12) , Case Administrator (11) , Case Administrator II (11) , Case Filing Specialist (5) , Conciliator (5) , Director of ADR Services (3) , Administrative Assistant (2) , Case Coordinator (2) , Intern (2) , Manager of ADR Services (2) , Supervisor (2)

What are the pros of working at American Arbitration Association according to real employee reviews?

"Good benefits, 37.5 hour work week, 10 paid holidays." ((in 16 reviews)); "The people in the department are great to work with and share years of experience freely." ((in 13 reviews)); "profit with good pay and benefits" ((in 10 reviews)); "Colleagues were at times great" ((in 5 reviews)); "Good employees, decent culture, supportive staff, bonuses" ((in 4 reviews))

What are the cons of working at American Arbitration Association according to real employee reviews?

"Upper management is completely unorganized and have no idea how to implement new procedures." ((in 7 reviews)); "Lazy supervisors" ((in 4 reviews))

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American Arbitration Association

American Arbitration Association Reviews

4.1

88% would recommend to a friend

(131 total reviews)

India Johnson

80% approve of CEO

85% positive business outlook

American Arbitration Association has an employee rating of 4.1 out of 5 stars, based on 131 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Arbitration Association employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

Reviews by job title

131 reviews

4.0

27 May 2026

Growing company with high demands and changing procedures

Case administrator ii

Recommend

CEO approval

Business outlook

Pros

Quickly growing, lots of room for growth, quarterly incentive

Cons

It’s a lot of work, procedures change often, and they’re very pro AI

5.0

4 Nov 2025

Great organization

Diretor

Recommend

CEO approval

Business outlook

Pros

Many benefits, stability, flexibility, location.

Cons

Salaries tend to be low for some positions (not for profit)

4.0

21 Oct 2025

Great Company

Case manager

Recommend

CEO approval

Business outlook

Pros

Opportunity for growth and excellent way to enter the legal field.

Cons

Could use better training programs

Viewing 1 - 3 of 131 Reviews

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Jobs at American Arbitration Association

Case Administrator (Legal Services/Administrative Support)

Case Administrator (Legal Services/Administrative Support)

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Case Administrator (Legal Services/Administrative Support)

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Company ratings over time

Reviews by job title

Growing company with high demands and changing procedures

Great organization

Great Company

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