Not a great place to be. Many false "positive" reviews! (The dates for the positive reviews seem very coincidental!)
Pros
1. IPsoft is a great place to learn many different technologies in a fire-drill fashion. 2. There are lavish parties every quarter, and buildings have great views. 3. Smart coworkers, good to learn from 4. Automation is a neat area of focus. 5. Folks in the CSI team are very happy! 6 .Good opportunities to take on account leadership.
Cons
This is not a rant or venting. I have been employed elsewhere for a while now, however, I feel that I must share the following: 1. Many of the challenges are due to corporate culture, flowing down from the CEO. Due to the focus on AI development, there is very little concern for the managed services business (ie: the NOC's & Engineer tool development). The senior level management has been promoted and praised for merely putting out new goals without thought to how they will be accomplished. As such, goals are rarely met. If you choose to take a position here, you can be guaranteed that your team will be grossly understaffed. You will hear promises of hiring, yet you will see no priority being given to staffing. 2. The opportunities that are promised are available, however, you will not be given any training, nor any opportunity to learn during office hours. All training is to be done on your personal time, on your dime. 3. The bonus that is promised is continually decreasing. The upper management has been raising penalties for error and decreasing reward for achievements over the past few years. 4. PTO - When you ask for PTO, be prepared to feel guilty about taking it and expect to have to monitor your workload during your time off. If you don't keep an eye on it, a ticket can "pop" and kill your bonus for the month. The lead is too overtaxed (due to staffing) to properly manage the queues. 5. Under the guise of "6Sigma", any and all negative customer reactions (ie: "This ticket should have moved quicker") to a particular ticket will result in someone losing $500 from their bonus. 6. Have I mentioned headcount? Somehow IPsoft continues to add large customers, but hasn't felt the need to increase the number of engineers serving the customers. The reason? Quoted from the CEO: "The increasing workload will force the engineers to be innovative and find new opportunities to develop automations" 7. No org structure - There are shift managers, shift leads, department managers, local managers, senior managers, and technical executives. None of them are on the same page, none follow the same rule book, none have the same standards, so, noone really knows whose directions to follow! Engineers in differing regions, supporting the exact same customer base, have completely different work standards and different expectations. 8. There are many more reasons why you should consider a job elsewhere, but I would hope that the above info would be enough to provide you with my viewpoint. I've always been a top engineer and top performer, but I made the mistake of believing the hype. I'm hoping that you consider this review strongly!
