Salary was just not competitive enough. Everyone is well aware of how much they're being low-balled by the company. You have to jump through so many hoops to get pay rises which negatively affects morale.
When COVID-19 hit and remote work started, account managers seemed to think that we magically had more time on our hands since we were working from home (hint: no, we didn't.) Minimal support for those struggling with workloads, therefore extra hours would have to be worked and I often found myself working through the evening. Heard people were also working on their annual leave days just to catch up on high volumes of work!
Not everyone is built to be a manager, so it seems the only route to progression here is reaching a manager level which I wasn't too interested in.