Is ATB Financial a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ATB Financial have rated their employer with 4.4 out of 5 stars in 71 Glassdoor reviews. This is a higher than average score with the overall rating of ATB Financial employees being 3.7 out of 5 stars. Search open Customer Service Representative jobs at ATB Financial now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ATB Financial .

Does ATB Financial pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ATB Financial with 4.6 out of 5 stars based on 71 anonymously submitted employee reviews. This is 19% better than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries and benefits at ATB Financial .

What are the top reviewed jobs at ATB Financial?

Customer Service Representative (72) , Director (46) , Branch Manager (41) , Personal Banker (35) , Relationship Manager (30) , Manager (29) , Business Analyst (23) , Customer Service Representative (CSR) (23) , Product Manager (23) , Analyst (22) , Senior Manager (22) , Financial Advisor (20) , Managing Director (19) , Everyday Banking Specialist (18) , Software Developer (17)

What are the pros of working at ATB Financial according to real employee reviews?

"Good benefits and very co" ((in 233 reviews)); "If you are looking to work in banking and looking for that great culture and full transparency" ((in 192 reviews)); "Flexibilty and good work life balance" ((in 124 reviews)); "The people are great and the company as a whole tries to live to the values it preaches." ((in 96 reviews)); "Flexible and great for work from home." ((in 64 reviews))

What are the cons of working at ATB Financial according to real employee reviews?

"Salaries are low" ((in 39 reviews)); "Poor Management with overwhelming emotional employee" ((in 39 reviews)); "Branch level training for associates is poor." ((in 21 reviews)); "Lots of obvious favoritism." ((in 15 reviews)); "Frequent layoffs and a lack of clarity around roles and expectations have led to the formation of cliques." ((in 11 reviews))

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ATB Financial

ATB Financial Customer Service Representative reviews

4.4

66% would recommend to a friend

(71 total reviews)

Chris Turchansky

Not enough data to show CEO approval

85% positive business outlook

Ratings by category

4.6

Diversity and inclusion

4.6

Work/Life balance

4.6

Compensation and benefits

4.5

Culture and values

4.3

Career opportunities

4.2

Senior management

Customer Service Representative employees have rated ATB Financial with 4.4 out of 5 stars, based on 71 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an excellent working experience there. ATB Financial is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Finance industry (3.7 stars).

Reviews by job title

71 reviews

5.0

23 Jan 2026

Great place to work and grow within!

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Good company that has an amazing culture.

Cons

Work on weekends is unavoidable if you are in client facing position (retail).

ATB Financial Response

3mo

Thank you for sharing your experience with us! We are so happy to hear that you found ATB to be a great place to work and grow your career.

5.0

12 Jun 2025

Great place to work

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Benefits from first day, encouraging and supportive environment

Cons

Lower pay than some similar positions

ATB Financial Response

11mo

We appreciate your feedback! It's great to know you value our benefits and supportive environment. If you wish to discuss your compensation further, we encourage you to connect with your leader.

5.0

25 May 2025

Great Workplace

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Excellent team members, awesome leadership, excellent benefits

Cons

experience depends on which area you work in

ATB Financial Response

Thank you for sharing your feedback! We're happy to hear you enjoy working at ATB.

Viewing 1 - 3 of 71 Reviews

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ATB Financial Customer Service Representative reviews

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Great place to work and grow within!

Great place to work

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