AMH Reviews

Don't get sick. Like, ever. This company does not offer any sick days at all. You can literally be wheeled out of the building on a stretcher and loaded into an ambulance and you will still get an occurrence for it. While working here, I saw three separate instances where people had to be wheeled out of this place by EMT's in the same calendar year! That can't be normal. Do you know how many ambulances I saw when I worked at the MGM Grand offices just down the street from this place? ZERO! It's like this place makes people sick - with all the gas leaks and the fires in the ventilation systems and the AC unit catching fire it actually wouldn't surprise me if this building really were toxic! Also, don't drive yourself to work if you're hired here. Trust me on this. Unless you manage to pull a shift that starts before 7 a.m. you WILL NOT find parking anywhere on company property. The company does offer an overflow parking option across the street and down a spell but it fills up too. If, and only if, all of the parking spots in both lots are full, are you then permitted to park on the curbs - but if a spot opens up while you're working ... LOOK OUT! The company sends the front desk secretary out every single day with a clipboard to see who's parked on the curb and whether or not there are spots open. If your car is on the curb and there's a spot open - she calls a tow truck. I'm not joking, I saw multiple cars get towed while working here. So if you're forced to park on the curb and you're not lucky enough to have a window seat overlooking the parking lot so you can monitor the availability of parking spaces, you become forced to find ways to check on the parking lot at every opportunity. Breaks, lunch, on your way to a meeting. Whatever it takes, so that if a spot opens up you can run out there and move your car into it, and the whole time you're trying to convince your lead or supervisor to let you leave your desk to move your car, you're simultaneously hoping someone else doesn't come back from lunch, park in that spot, and make all of your efforts completely moot. There is also a really odd ratio of black to white management. Hear me out because there are some messed up numbers here. In the call center alone, 10 out of 11 leads are either black or mixed race and the 11th lead is latino. That in and of itself is suspect but it's also a lot better than if they were all white. RIght? But then you look at the upper-management and it starts to become clear if not worrisome. All but one of the supervisors and upper-management in the call center is white and it's the same thing in the maintenance department. Almost all of the leads are black, hispanic, and mixed but all of the supervisors and upper-management are white. Does that seem fishy to you? BTW, FYI - there is absolutely no financial benefit to being a lead. You don't get paid more but you have to meet the same quota requirements as a normal agent in order to earn your bonus. Howver, as a lead you spend less time on the phone and therefore are less likely to qualify for even the minimum bonus. In essence, leads make less money than regular agents do but it's all cleverly disguised under the guise of 'equal opportunity employment and advancement'. Right. To my knowledge, none of the current supervisors in any of the aforementioned departments were promoted to supervisor positions from 'lead' positions. They were either hired fresh as supervisors or promoted directly from agent to supervisor. When you examine all the facts, the position of lead seems to be a place where they put you if they want to appease affirmative action without actually giving you a real promotion. Another thing about being promoted or advancing. The supervisor's bonus is dependent upon the bonus's of the agents under them which means the more agents that qualify for the max bonus on a supervisors team, the more likely that supervisor is to get the max bonus as well. Seems fair right? Until you, again, look at who's being 'promoted' to lead positions or until you want to transfer to a different department. Most of the top 10 performers in Customer Service have been with the company for close to or more than a year but most of the leads were hired less than a year ago. Sure, it's likely that those top performers don't want to be leads because they want that bonus ... but if you actually ask them about it, most of them have never even been given the option. Clearly they know what they're doing and they have seniority, so why did the company decide to 'promote' someone who calls in sick or leaves early every time she menstruates and couldn't pass a drug test if her life depended on it? Because if they promote their top performers, those supervisors are in danger of losing their max bonus - and it's the same thing if you try to advance to a different department. Oh it's cleverly concealed behind yards of red tape, excuses, bald-faced lies, accusations, and even blatant avoidance, but if you're persistent enough all of those one-off coincidences start to look a heck of a lot more like intentional sabotage. And don't bother telling HR because they'll just argue with you and overlook it. And while it's okay to be a top performer and do the best job that they want you to do, please don't actually try to do the best job that you can because then you become a threat and you'll be told to stop. Don't offer to be helpful, don't volunteer for extra assignments, and for the love of all that is holy, whatever you do, don't actually try to HELP a customer. That is not your job. It doesn't matter what department you work in, your job is NOT to help the tenants or answer any questions for them at all. Your job is to ask them a bunch of questions while refusing to answer any questions in return. Promise them a call back from their property manager or a maintenance coordinator, or a supervisor, or even the Pope if you must. It doesn't really matter who because no one will ever call them back anyway, and then get them off your phone within the magical 5 to 7 minute time frame that allows you to take the coveted 60 calls per day in order to earn your max bonus. If you actually try to answer their question or help them with a problem, then you're violating company procedures and codes of conduct. And then there's the tenants! They're all angry. ALL of them. They're angry and they want someone to take it out on and your job is to just take it. It doesn't matter if you're in sales, customer service, maintenance, property management, HOA, or even leasing. Everyone who deals with this company for any length of time eventually becomes terrifyingly angry and frustrated and they will take it out on every single person that they can actually get to answer a phone. Most call centers will allow you to disconnect if a caller becomes verbally abusive, uses profanity and/or racial slurs, or threatens you. Not this place. Nope. You're expected to take it and if you just can't take it anymore and you need to transfer it to the escalations line (because they do have an escalations line) you must first inform a lead and they'll just tell you to try harder to de-escalate because they don't want to take the call either. But really, the misery of the tenants pales in comparison to the internal politics. The different departments in this company are conditioned to hate each other and blame each other for everything so that the company as a whole never takes any blame. Ever. Tenants hate their property managers, property managers hate maintenance coordinators, maintenance coordinators hate customer service, and customer service hates everyone. Anywhere in the building you go at any given time you will encounter people from one department or another talking bad about the other departments every single day of the week. No one is happy. The people who like their job or like working here have either not been here long enough or they've learned to just stop caring. Show up, do what you're told, take your reprimands with your mouth shut even when their unjustified, don't ask questions, don't have any ambition - just collect your paycheck and go home. It's the only way to survive here.

Can sleep with bosses, curse, use racial and hateful slurs, they have been reported and are in serious trouble.