OpenTech Alliance Overview

  • www.opentechalliance.com
  • Phoenix, AZ
  • 51 to 200 Employees
  • 2003
  • Company - Private
  • Computer Hardware & Software
  • $10 to $25 million (USD)

CompetitorsUNKNOWN

OpenTech Alliance is the leading provider of automation and call center services for the self storage industry. We help storage owners work smarter by increasing productivity, profitability and customer satisfaction with innovative technologies designed from the ground up for ...
Mission: OpenTech’s culture is based on a very simple principle, “Doing It Right”. We make tough decisions promptly and communicate openly and honestly. We do make mistakes, but it is the way we recover from our mistakes that makes us a great company. You will find we are passionate ...

OpenTech Alliance Reviews

3.5
62%
Recommend to a Friend
72%
Approve of CEO
Robert A. Chiti
Robert A. Chiti
24 Ratings
5.0
Current Employee

"Great Place To Work"

Aug 27, 2021 - Anonymous Employee
Recommends
Positive Outlook
Approves of CEO

Pros

Room to advance, ground floor technology development.

Cons

None really. Some of the managers are spread thin or don't know how to do the job as well as their employees do.
See All 32 Reviews

Diversity & Inclusion at OpenTech Alliance

3.5
(7 reviews)

OpenTech Alliance Photos

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OpenTech Alliance photo of: MISSING VALUEOpenTech Alliance photo of: MISSING VALUE

OpenTech Alliance Interviews

Experience
Positive50%
Negative38%
Neutral13%
Getting an Interview
Recruiter38%
Employee Referral25%
In Person13%
Difficulty
2.4
Average
HardAverageEasy

  1. Developer Interview

    Anonymous Employee in United States
    No Offer
    Negative Experience
    Average Interview
    Application

    I applied through a recruiter. The process took 6 weeks. I interviewed at OpenTech Alliance (United States) in Jul 2020

    Interview

    The first screening was through a recruiting agent, with the standard questions regarding experience and skills. There was an initial interview online with one of the technical staff which was received with "great feedback" as per the recruiter. I proceeded onto an in-person interview during the height of the COVID-19 pandemic. While the receptionist wore a mask, everyone inside the company seemed to have left theirs at their desk. I felt pressured to mirror their risky behavior if I wanted to be accepted into the group.

    I met the leads of several teams regarding the position. Each interview segment seemed to focus on open-ended questions revolving around terminology. These were difficult to answer succinctly because there were many good answers to them, and how to decide what would be the best fit and best value for the company would depend upon existing solutions to which I was given no direct exposure. They seemed to interpret my answers as indecisiveness or inexperience, even as I answered directly or related every question back to previous experiences in delivering years of beneficial outcomes for employers.

    After the interview, I was toured around the internal perimeter of their large, open-layout office. This layout would be highly conducive to disease transmission; which is common to call centers even outside of a pandemic. This should raise concern of anyone who has a family at home, yet has to work under the centralized air system. I estimate there was about three to four hundred cubicles lined with a few unoccupied offices given the privilege of an outside window. The environment certainly screamed business. Yet, it was disappointing to see a big, new, and expensive office not to have a single piece of art or comforting decor. That is, aside from a few dusty couches or the break room that resembled a grade school cafeteria. It seemed more of an afterthought rather than a place designed for their knowledge workers to unwind the stress accumulated in the high-stress environment of a call center.

    The biggest negative from this experience was the follow up. For context, before the interview the recruiters were quite gregarious and punctual about reaching out to me to make sure that I had all the necessary information, especially when it came time for the in-person interview. After the interview, I immediately tried to contact my recruiter to give them feedback about how the interview went, only to be met with an answering machine.

    After not hearing back well beyond previously set expectations, I attempted to contact both the direct recruitment agent and a senior agent over phone and email for a simple status update. The general agency phone number did not ring through and leaving a voicemail was not an option. My agent did not pick up their direct number, return my voicemail, nor did their senior agent return my email. One should expect a heads up contact immediately once the decision was made, or at the very least, after the four business days I waited for a response to my email to the senior agent. I assumed the agency was defunct, in legal trouble, or otherwise unavailable to follow through on their responsibilities. Instead of letting an opportunity go by the wayside, I reached out to the employer directly. I quickly received a phone call from the senior agent followed up by an email from my agent within an hour. Funny how that works.

    The long overdue feedback from the company was but of a single sentence which was nonconstructive at best and nonsensical at worst. The missing requirement mentioned was not listed on my resume, nor did I lie about it in either interview. Hilariously, the position has since been relisted without a second consideration to my application or expanding skill set. I can only hope future applicants understand the level of shenanigans they're getting into.

See All 9 interviews

OpenTech Alliance Awards & Accolades

  • Top Companies to Work for in ArizonaCareerBuilder & Republic Media2014

OpenTech Alliance FAQ

(9 Questions)

All answers shown come directly from OpenTech Alliance Reviews and are not edited or altered.

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How are the career development opportunities at OpenTech Alliance?

...Career growth opportunities across departments...

January 28, 2021

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