How do employees rate Direct Line Group?

Employees rate Direct Line Group 3.6 out of 5 stars based on 1,838 anonymous reviews on Glassdoor.

How can I get a job at Direct Line Group?

To get a job at Direct Line Group, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Direct Line Group and prepare for tough questions.

Do people recommend working at Direct Line Group?

Overall, 61% of employees would recommend working at Direct Line Group to a friend. This is based on 1,838 anonymously submitted reviews on Glassdoor.

How do job seekers rate their interview experience at Direct Line Group?

65% of job seekers rate their interview experience at Direct Line Group as positive. Candidates give an average difficulty score of 2.9 out of 5 (where 5 is the highest level of difficulty) for their job interview at Direct Line Group.

How do employees rate the business outlook for Direct Line Group?

49% of employees think that Direct Line Group has a positive business outlook . This is based on anonymous employee reviews submitted on Glassdoor.

Working at Direct Line Group

Direct Line Group Snapshot

3.6

based on 1,826 ratings

61% would recommend to a friend

Owen Morris

59% approve of CEO

7 OfficesLocations

Description A world where insurance is a force for good – personal and inclusive. That’s our vision. And it’s well within reach. We’ve been helping people carry on with their lives since the 80s, giving them the peace of mind they need to focus on the future. After 40 years of innovation, we’re still leading the way today. This is where brilliant individuals work together to reimagine insurance.

Together, we’re one of a kind.

Life at Direct Line Group

Company updates

Direct Line Group

7mo

Ashley Gornall is a Technical Claims Handler at Direct Line, helping customers recover from major losses like fire and flood damage. His role is just one of many that support our customers every day. From patrol drivers to data analysts, it takes a huge variety of roles to deliver the care and expertise our customers deserve. 👉 Read Ashley’s story and discover how you could make a difference too ...Show more

directlinegroupcareers.com

Behind the Scenes of a Technical Claims Handler at Direct Line. · Direct Line Group Careers

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Direct Line Group

7mo

“On joining Green Flag, you become part of our family…” Kind words from Neil, and that’s typical of the kind of warm welcome new recruits receive when they join Green Flag. Would you like to know more about the culture, the camaraderie and the day job? Head to DL careers ...Show more

directlinegroupcareers.com

From Patrol to Area Manager: Neil's Roadside Rescue Career Journey · Direct Line Group Careers

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Direct Line Group

7mo

If ever you wanted proof of talented women smashing it in what’s often seen as a man’s world, then Mel and Skye are it! We’re so proud of our DL Auto Services colleagues, who will both be recognised at the Bodyshop Awards next month. Skye’s already scooped her award, as a winner in the 30 under 30 category, while Mel has been shortlisted out of 300 nominations as a finalist for Bodyshop Manager of the Year. Congratulations to you both! ...Show more

If ever you wanted proof of talented women smashing it in what’s often seen as a man’s world, then Mel and Skye are it! We’re so proud of our DL Auto Services colleagues, who will both be recognised at the Bodyshop Awards next month. Skye’s already scooped her award, as a winner in the 30 under 30 category, while Mel has been shortlisted out of 300 nominations as a finalist for Bodyshop Manager of the Year. Congratulations to you both!

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Direct Line Group

7mo

📊 “No two days are the same.” Chris moved from a small insurance firm to a role where he helps shape how Direct Line trades safely and delivers for customers. From analysing risk to supporting new regulations, his career in Pricing & Underwriting is anything but ordinary. Ready to make your mark in a role that challenges and rewards you?...Show more

directlinegroupcareers.com

From Small Business to Big Impact: Chris's Career in Pricing & Underwriting · Direct Line Group Careers

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Direct Line Group

7mo

🎉 We’ve hit 100 patrols! In August, we celebrated a huge milestone — welcoming our 100th Green Flag patrol member. From day one, our mission has been clear: help people when they need it most. Our patrols are more than roadside experts — they’re calm in the chaos, tech-savvy problem-solvers, and everyday heroes. Whether it’s fixing a breakdown or supporting someone through a tough moment, they make a real difference. “It’s not just about fixing a car — it’s about fixing the customer’s day.” — Ali, London Patrol “It feels like the family is growing.” — Keith, Southeast Midlands “We’re building something special — and we’re just getting started.” — Damon Jowett...Show more

🎉 We’ve hit 100 patrols! In August, we celebrated a huge milestone — welcoming our 100th Green Flag patrol member. From day one, our mission has been clear: help people when they need it most. Our patrols are more than roadside experts — they’re calm in the chaos, tech-savvy problem-solvers, and everyday heroes. Whether it’s fixing a breakdown or supporting someone through a tough moment, they make a real difference. “It’s not just about fixing a car — it’s about fixing the customer’s day.” — Ali, London Patrol “It feels like the family is growing.” — Keith, Southeast Midlands “We’re building something special — and we’re just getting started.” — Damon Jowett

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Photos

Direct Line Group awards and accolades

The 2023/2024 Inclusive Top 50 UK Employers, Inclusive Companies, 2024

Jobs at Direct Line Group

Customer Liasion Advisor

SME Customer Service Representative

RTA Litigation Claims Handler

Employee reviews at Direct Line Group

Direct Line Group has an employee rating of 3.6 out of 5 stars, based on 1,826 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Direct Line Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by category

3.9

Diversity and inclusion

3.6

Work/Life balance

3.6

Compensation and benefits

3.5

Culture and values

3.1

Career opportunities

3.0

Senior management

Employee reviews

BptFormer employee

5.0

Pretty good

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Direct Line Group

Direct Line Group Snapshot