SUMMARY:

The Events Manager plays a crucial role in ensuring the success of events by serving as the main point of contact between clients and the hotel. They coordinate with various departments to clarify their responsibilities and ensure seamless execution. Additionally, they uphold contracts and terms with clients, focusing on profitability while maintaining high service standards. Their ability to manage communication and logistics is essential for delivering a memorable experience for clients and guests alike

DUTIES:

1. Introduction Emails and Calls to all upcoming clients.

a. Offering clear communication of timelines and requirements

2. Meet with clients to understand their event needs, budget, and requirements.

a. Conducting fully prepared site tours of the hotel.

i. IE: Inspect event space prior to (Doors unlocked, lights on, clean and presentable)

3. Prepare detailed and customized banquet event orders and floor plans. Ensuring every client understands pricing and the listed event logistics.

a. Ensuring each event order and floor plan are reviewed and approved by the client.

4. Maintaining a high understanding of time management.

5. Work closely with Group Team and Catering Team to ensure all contractual terms/minimums agreed upon are carried out and to maximize function space for the highest profitability for the Hotel

6. Balancing multiple clients simultaneously.

7. Check-in with client start of event, middle and end.

a. Introduce Banquet Captain to client

8. Review banquet checks for previous days' events; ensure accuracy of charges and present for signature. Resolve discrepancies

9. Maintain accurate records of sales activities, client interactions, and revenue metrics.

10. Work closely with all Hotel Departments to ensure cohesive service is delivered.

11. Create accurate Resume for all large groups, and clients with special requests.

12. Conduct Pre-Cons and Post-Cons with clients and hotel departments.

13. A professional appearance and demeanor.

14. Perform other duties as assigned.

QUALIFICATIONS:

· Previous hotel experience Two years (Required)

· Proficient in Opera, Sales Force and Social Tables preferred

· College degree and CMP preferred but not required

· Must have the ability to work in a high-pressure, fast-paced environment, be a team player, highly organized and possess the ability to multi-task

· Proficiency in Microsoft Office, including but not limited to Word, Outlook, PowerPoint, and Excel

· Excellent communication, organization, and client/guest relations skills

· Able to work a flexible schedule, including weekends and holidays

PHYSICAL DEMANDS:

Walking and standing for extended periods while conducting site visits, including navigating different event spaces. Driving to visit clients at their places of business. Spending time at a desk for administrative tasks, requiring sitting for prolonged periods

BENEFITS:

• Medical Insurance
• Paid Time Off
• Dental Insurance
• 401(k)
• Vision Insurance
• Bonus Program

Job Type: Full-time

Pay: Up to $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Events management: 2 years (Required)
• Customer service: 1 year (Preferred)

Work Location: In person