Job title: I.T. Technician

Department: Information Technology

Reports to: I.T. Senior Engineer

Job location: Telford, Shropshire

Position summary

I.T. Technician works in all areas of I.T. to support business and staff.

Main job functions

• To provide all aspects of I.T. Support to staff within the ETL Epson Telford Limited business
• To Use, Maintain and support the ongoing development of the IT Heat Helpdesk
• To provide operational I.T. Support within the I.T department.
• To adhere to Epson's Environment and Quality policies, and ISO 14001 and 9001 management systems.
• To Ensure responsible waste management through waste segregation.
• To Stay informed about environmental impacts in your role, working to prevent, minimize, and report potential pollution incidents, contributing to our commitment to sustainability.

Note: In addition to these functions, employees are required to carry out such other duties as may reasonably be required.

Duties/responsibilities

• IT. Technician provides first line support to the ETL business

• Logs all incidents and service requests on the “Heat” helpdesk

• Works on IT Projects.

• Escalates tasks to third line and to Amsterdam support team

• Supports the IT Senior Engineer

• Performs a number of general I.T. housekeeping tasks

• Documentation

• 5S activities

All Epson I.T. Staff are expected to demonstrate a number of key competencies.

• Customer focus – acts with the customer in mind

• Integrity, honesty – treats people with dignity and respect.

• Team working with a “Can Do” approach.

• Continuous improvement.

Skills required

• Broad range of Windows skills Windows 7 Windows 10

• Some server skills

• Some network skills

• Troubleshooting skills

• Good personal and communication skills.

• Team working

Qualifications

Essential:

• GCSE in Maths and English or equivalent
• IT NVQ level 2 or equivalent

Experience required

Essential

• 1 Years’ experience in IT
• General I.T. experience
• Helpdesk use and call logging

Desirable:

• Use of Heat helpdesk