Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

We are looking for a highly motivated Security Operations Intern with a passion for modern, cloud-based security operations and a desire to learn how to treat security as an engineering problem. Working directly alongside our IR lead and the broader team of engineers and analysts, you will help design, build, and maintain the automated decision engines and workflows that defend our cloud environments. This position is ideal for someone looking to bridge the gap between software scripting and Incident Response, utilizing modern AI development tools to accelerate and scale your impact.

Please note: This is a student position that is intended to align with and support the requirements of your work placement module. Our internship placements run full time from the middle of January, until the end of August 2027.

Location: For these positions, we are only able to consider candidates who are happy to work from our Galway office on a hybrid basis (2-3 days per week at a minimum).

Key Responsibilities

• Automation Pipeline Engineering: Assist in building and optimizing automated incident response playbooks to orchestrate alert containment and remediation lifecycle actions.

• Workflow Integration: Write and maintain basic python scripts, infrastructure-as-code, and webhooks to seamlessly link alerting pipelines like PagerDuty with cloud infrastructure.

• AI-Augmented Development: Leverage generative AI coding assistants to efficiently write, debug, and document code, transforming existing automated processes into highly optimized, frictionless workflows.

• Automated Tabletop & Posture Engineering: Help the engineering team design, build, and execute automated tabletop exercises and simulated attack campaigns to pressure-test the resilience of our production cloud environments.

• Logic Tuning & Drift Prevention: Audit existing security automation logic to ensure cloud API updates or environmental changes don't cause silent code failures or tracking issues.

Qualifications & Skills

• The Mindset: A strong desire to pursue a career in Cyber Security, specifically within Cloud Security Operations, Incident Response, or Detection Engineering.

• Scripting Exposure: Basic experience or coursework in coding/scripting (Python, Bash, or similar languages) and a conceptual understanding of APIs.

• Tech Adaptability: Familiarity with or interest in using AI tools to assist in writing code and solving technical problems.

• Cloud Awareness: Foundational familiarity with or interest in cloud infrastructure platforms (specifically AWS ecosystem concepts like IAM, EC2, CloudTrail).

• Problem Solvers Only: An analytical mindset capable of breaking down a multi-step security issue into a logical flow.

What You’ll Learn

• How to operate an automated framework inside a specialized commercial security operations pod.

• How to use AI securely and effectively to augment and accelerate software development tasks in a production environment.

• How to build automated defences that protect production cloud scale, moving away from old-school, manual practices.

The Hiring Process:

• If this sounds like you, then we would love to hear from you. You can submit your up-to-date CV through the application link.

• You'll meet with a member of talent acquisition to discuss your background and interests

• A 45-minute interview is scheduled with you and the hiring manager to tell you a bit more about Genesys, the available intern position, followed by a discussion about your background & interests.

• To prepare for this interview, we would recommend brushing up on your software engineering theory to ensure that you are comfortable talking about your project work, and some of the problems or challenges that you have debugged in your own software.

• A member of our Talent Acquisition team will be in contact with feedback. If you are successful in securing an offer for one of our intern positions, a member of our team will discuss this with you.

• Finally; You’ll get started with us in January!

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.