Who is BTO Research?

BTO Research is a consulting firm, part of the Relatech Group, that has been supporting its clients in innovative projects for over 15 years, ensuring a customized approach to meet market challenges.

Founded in 2008, we have gathered and enhanced the historical experience of consulting to which we have added two key elements: research and innovation.

This journey has led us to a team of over 300 professionals across four countries, with numerous projects and the most cutting-edge knowledge in Project Management, Digital Transformation, Change Management, Cybersecurity and Digital Marketing.

We believe in the value of excellence and promote an environment where people can grow together, thanks to the contamination between different skills.

Network & Security Engineer:
Your role

We are looking for a Datacenter Network & Security Engineer to support the operation, maintenance and incident resolution of critical network and security infrastructure.

This is a hands-on RUN / operations-focused role, with strong involvement in incident management, troubleshooting, patching and L2/L3 support within a datacenter environment.

Key Responsibilities includes:
1. Network & Security Operations

Install, configure, monitor and maintain:
Switches, routers, firewalls, NAC, load balancers, WAF, proxies, DNS and VPN

Support a datacenter environment based on:
Cisco ACI and Cisco Nexus

Work with security technologies:
Palo Alto, Checkpoint, Fortinet, Cisco FirePower, F5, Infoblox, Efficient IP

2. Incident & Problem Management
Provide Level II / Level III support
Handle escalated tickets from Level I
Resolve infrastructure incidents and user requests
Participate in 24/7 on-call rotation
Investigate and resolve major incidents

3. Maintenance & Upgrades
Patch and upgrade systems to maintain security and support levels
Perform upgrades outside business hours when required
Monitor performance and capacity of infrastructure

4. Vendor & Stakeholder Coordination
Work with vendors and manufacturers to resolve issues
Diagnose and isolate faults
Provide solutions and corrective actions
Collaborate with users, project managers and service delivery teams
Maintain documentation and operational procedures

Soft Skills
Strong problem-solving and troubleshooting skills
Ability to prioritise tasks and meet SLA requirements
Clear communication with technical and non-technical stakeholders
Team-oriented and proactive mindset
Ability to work in high-pressure environments

Requirements

Degree in Computer Science, Software Engineering or related field
Degree in IT, IT Security or equivalent experience
Fluent both English and French

Technical Skills:Strong knowledge of:
LAN / WAN
TCP/IP
VLANs
Routing & switching
Fiber optics

Experience with:
Cisco routers and switches
Cisco IOS

Ability to configure and troubleshoot:
MPLS
BGP
OSPF
EIGRP

Experience with:
Firewalls
VPN servers
Syslog systems

Nice to have:
Experience with Cisco ACI / Nexus
Experience with at least two firewall vendors
Palo Alto experience
F5 load balancer / WAF experience
Certifications such as CCNA or CCNP

Where: Luxembourg, Full on-site presence in Luxembourg (5 days per week)

What We Offer

✨ A dynamic, young, and fast-growing environment

Flexible thinking and working approaches

Hands-on experience in a stimulating, project-based context

Opportunities to learn from industry professionals

On-the-job training (and more)

The chance to work on real projects with tangible impact

The chance to work on real projects with tangible impact

Inclusion & Equal Opportunity

We believe in people, diversity, and meritocracy. Our recruitment processes are open to everyone—regardless of gender, ethnicity, orientation, or ability. For us, talent is a matter of energy, not labels.

Discover more about us #BTO

Explore our world at www.relatech.com